Learning And Development Manager (Economic Crime)

Nationwide Building Society is a dynamic and innovative organisation dedicated to fostering growth and development within our colleagues. We are seeking a highly skilled and experienced Economic Crime Training Manager with a strong background in Learning & Development and knowledge of Economic Crime activities. The role will sit within our 1st line of defence Economic Crime Strategy function.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

What you'll be doing

• Ownership and accountability for the design, development, and implementation of comprehensive training programs that align with organisational goals and meet agreed quality standards.
• Lead and manage the performance of 5 training consultants, providing oversight, guidance, coaching, and mentoring.
• Managing the workload pipeline & prioritisation, collaborating with department heads to identify training needs and develop tailored solutions.
• Liaising with Compliance, Policy, Legal, Strategy, Change and 2nd line colleagues to ensure due observance of relevant/appropriate regulation and or Policy standards.
• Oversight of the full training lifecycle, from needs assessment to evaluation and feedback. Monitor and evaluate training effectiveness, adjusting as necessary to ensure continuous improvement and successful business outcomes.
• Fostering a positive and inclusive learning environment that encourages professional growth, building and maintaining strong relationships with internal and external stakeholder groups.
• Staying up to date with industry trends and best practices in learning and development.

About you

• Proven experience as an Economic Crime Training Manager
• Strong leadership skills with a track record of successfully managing and developing teams.
• Must be from a financial services background.
• Strong knowledge and awareness of Economic Crime risks.
• In-depth understanding of the full training lifecycle, tools, techniques, and best practices in adult learning.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate others.
• Confident and proactive approach to problem-solving and decision-making in a highly pressured environment.
• Ability to work collaboratively with various stakeholders at both operational and at senior levels and adapting to changing needs/priorities.
• Relevant qualifications in Learning and Development, or Economic Crime within a Financial Services landscape.
• Willing to travel to different Nationwide locations as required.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata