Junior Field Technician - Reitz

Our client based in Reitz is looking to appoint a Junior Field Technician. The Field Technician Junior’s main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys. Key Performance Areas would include, but are not limited to: General: • Follow set SOP’s and procedures. • Work closely with a Team Leader and Scheduler. • Maintaining project and safety documentation. • Accurate reporting and updates on work done. • Ensuring all relevant stock is available for the work that was scheduled. • Keep equipment well maintained. • Adhere to all Health and Safety procedures. • Completing all SHER and OHS required documentation. • Fibre Troubleshooting: Splicing, testing, dome management, • Wireless Troubleshooting: Signal testing on CPE’s, access points and bandwidth capacity. • Basic Network Troubleshooting: IP conflicts, firewall issues and routing issues. • Installation of VoIP systems. • Provide excellent customer service. • Work overtime, weekends, or on emergency call-outs as required. • Working at heights: House roofs, telephone/gum poles or large buildings. • Working in crawl and small spaces for installation purposes. Installation: • Receiving daily job cards for new installations. • Referencing job cards for the correct stock needed for the installation. • Confirming clients’ needs are met as indicated on job cards. Able to update the Sales or Technical Department to adjust quotes. • Installation of Fibre and Wireless CPE’s. • Cable runs internal and external. Both Network and Fibre cable runs. • Communicate with the Installation Team Leader to confirm RF signal is as required on LOS. • Communicate with the Installation Team Leader to confirm Fibre signal is as required and color allocations are correct. • Basic access point and network setups. • Setup and confirm the client’s existing equipment is still working and that the client verified that everything works as it should. • Upgrade all equipment's firmware, clean up and take photos for quality control. • Follow quality control with your team leader for confirmation when the installation has been completed. • Complete installation job card with equipment used, related technical information and photos. • Inspect site, for possible future problems. Take photos and update accordingly. • Update Ticket with all relevant work done for job card completion and invoicing. Callout Repairs: • Confirm issues with client as described on ticket. • Troubleshoot fast and sufficiently. • Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions. • Communicate cost implications involved with the repair if any. • Has knowledge of products and pricing. • Able to resolve the issue on-site or replace the necessary equipment. • Confirm with the client that the repair has been completed and that the client tested. • Ensure that the client is satisfied with the work that has been done. Follow quality control with your team leader for confirmation when the repair has been completed. • Inspect site, for possible future problems. Take photos and update accordingly. • Update ticket with all relevant work done for job card completion and invoicing. CPE Recovery: Wireless & Fibre: • Remove relevant equipment and clean up. • Complete recovery job card with equipment removed. The successful candidate must have the following experience/skills: • 1 year’s Fibre Optic splicing experience. • 1 year’s RF/Wireless experience. • Knowledge around network structures, crimping. • Previous experience in the IT Industry advantageous. • Basic computer skills • Customer service experience. • Basic Networking considered an asset. • Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc. • Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.). • Driver’s license. • Clean driving record. • Good analytical and problem-solving skills. • Effective planning skills. • Leadership skills. • Good working knowledge of hand and power tools used in this position. • Proficient in fibre cable termination with connectors. • Well-versed in fusion splicing machine technique. • Strong manual dexterity and hand-eye coordination. • Ability to work neatly and accurately. • Technically minded. • Ability to work in a physically demanding environment including, but is not limited to: - carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable reels). • Self-disciplined, motivated and organised. • Medically fit & able to work at height. Education Requirements: • Grade 12. • Specialized certifications would be an advantage

Location: Cape Town City Centre, ZA

Posted Date: 11/10/2024