Housing Manager (Lettings Team)

Housing Manager (Lettings Team)

Base location: Durham or Stockton

Permanent, Part time (22.5 hpw)

Salary circa £32,000 (pro-rata) negotiable based on skills and experience, plus great benefits including Health cash plan

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Teesside, Durham & Sunderland. As our Housing Manager, youll be the face-to-face customer support to our customers within our Allocations team. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector.

Youll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Partners and Community Housing Assistants. Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. This will help us to improve our local neighbourhoods.

Typical day as a Housing Manager (Lettings Team)

• Youll understand the community that you work in for our general needs customers covering our homes in Teesside, Durham & Sunderland.
• You will be responsible for the allocation process from initial advertisement, offer checks, viewing to final sign-up.
• You will have an in-depth knowledge and understanding of our allocations policies and procedures, as well as been compliant with our Section 106 and Local Lettings Plans where applicable.
• Youll work in partnership across 7 local authorities across the wider region developing relationships.
• You will also be involved across our other housing management functions.

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the top ten Great Place to Work in the UK!

You have

• You will have a background in lettings or allocations, either within the housing sector or an alternative sector.
• Youll have an understanding of housing management, housing law and customer service.
• You are fully competent in IT and can learn new systems quickly.
• Youre super organised and methodical in your approach and are a proactive self-starter with a can do positive attitude.
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when were dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities.

Our team

Youll join our friendly and dedicated team and will soon discover that we support each other as much as we support our customers. We have a wealth of experience which will enable us to support you as you settle into your new role. We work hard but have fun too and we are looking forward to sharing our skills and knowledge with you!

Although we work as a mobile team, we are close knit and supportive of one another.We dont just love to support our customers, were there for each other too!

Job details

• Hybrid working which involves working from home, in the community or your nearest local office.
• Predominantly responsibility for our rented homes across Teesside, Durham and Sunderland.
• You'll manage your own diary and be accountable for achieving KPIs.
• You will need to be able to drive and have access to a vehicle insured for business purposes. Dont worry, well pay your business mileage to cover this use!
• Youll need an Enhanced DBS check done and we pay for that.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.Together we make Home Group a great place to work!

Whats in it for you?

• 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, thats why were the 10^thBest place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
• Exploreour benefitsin detail on our website

Find out more

ClickAPPLY NOWto see our Housing Manager Job description,find out about?usand forhelp to apply.Sometimes we close a job early, so dont delay or you might miss out.

Finally, do let us know if theres anything we can do, to help you shine in our process at

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Location: Dragonville, GB

Posted Date: 11/11/2024