Content Designer

Role closes at11:55 pm on Wednesday 13th November 2024

Please click Apply to learn more and fill out application form.

Salary is £44,110 + circa £12,778 p.a in Pension

Flexible working 3 days of your week of your choosing in the office.

25 days holiday

About the Role

Do you have a passion for making complex information simple and accessible?

Are you experienced in writing user-focused content and looking for your next challenge?

HMRC wants you to come and be part of a multi-disciplinary team and transform the way we communicate with millions of taxpayers across the UK.

We are looking for someone who can bring clarity and simplicity to the ever-changing world of tax!

HMRC is one of the largest organisations in the UK and the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers.

Were making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need content designers who will help us design end-to-end services based on user needs.

Job Description

Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change to, a transaction, product or single piece of content which could be from across digital and offline channels and be provided by different parts of government.

Content Designer at SO level is a role for a graduate with a degree in a relevant subject or an individual with proven experience in designing content to meet user needs.

At this level you will work collaboratively with other user-centred design professionals and business stakeholders to define what will be developed to meet users needs. You will produce clear and meaningful content based on user needs, and feed into content strategies.

You will engage with and contribute to our active and supportive content design community in HMRC and across government.

You will be expected to:

• line manage, support and mentor Junior Content Designers.
• map user journeys and processes.
• use best practice, data and research to design and iterate usable and accessible content.
• feed into content strategies for portfolios of work to inform end-to-end journeys.
• build collaborative relationships with stakeholders, including through workshops and pair-writing sessions.
• actively participate in the HMRC and cross-government design communities, both digitally and face-to-face.
• proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business.

In addition to your content design expertise this role will also involve developing complex interactions and calculations such as:

• large scale interactive guidance and calculators.
• develop a strategy to streamline and standardise interactive guidance and calculator build processes.
• manage change requests and collaborate with developers.
• test strategies.
• accessibility audits.

Essential Criteria

Our Content Designer must have:

• experience developing and designing complex interactive guidance and calculators, using Ocelot or similar content management systems.
• experience of coaching and mentoring other content designers, growing skills, and providing constructive feedback on work.
• demonstrable skill in developing accessible content for online guidance or transactions and working to style and standard guidelines.
• experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps.
• an ability to use metrics and user feedback to inform content design.
• experience of talking about your design decisions and approach to stakeholders of various levels and convincing them that user needs and a user-centred approach are the right way to design content.

Desirable Criteria

It would be useful if you can also demonstrate experience of:

• experience designing complex guidance and calculators using the Ocelot platform.
• working to the government service standard and/or GOV.UK standards and working practices.
• working in agile teams.
• experience of leading workshops and discussions to facilitate the design of content through collaboration with other professions.