Customer Service Specialist

Do you have experience in a phone-based customer service environment?

Do you pride yourself on providing excellent customer service?

Have you worked within the Financial Services Industry?

If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge.

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking enthusiastic and experienced Primary Servicing Specialists to join our team and contribute to the success of our organisation in Uxbridge, London.

We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately.

You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle.

As a Customer Service Specialist, your key responsibilities will include:

• Delivering accurate and timely processing of mortgage administration activities
• Daily interactions with customers and third parties via telephone and in writing
• Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
• Liaising effectively with clients, representing Pepper appropriately
• End-to-end servicing of mortgage/loans from completion through to redemption stage
• Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience

Essential Skills

• Can consistently deliver outstanding customer service
• Previous experience within a phone-based customer service environment.
• Experience of working within the Financial Services Industry
• Confident telephone manner.
• Excellent attention to detail.
• Able to work to tight deadlines
• Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales
• Demonstrate the ability to form productive relationships at all levels
• Demonstrate strong English verbal and written communication skills
• Demonstrate self-reliance and motivation

Benefits

• Benchmarked salary of £29,000
• After Induction Training, Hybrid Working (3 days per week in office) is available.
• Private Medical Insurance
• Salary Sacrifice Pension matched up to 8%
• 25 days Holiday plus Bank Holidays
• EAP
• Enhanced Maternity & Paternity
• Wellbeing & Volunteering Days
• Eye Care Payment Contribution
• Payroll Giving
• Life Assurance

About Pepper Advantage

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you’ll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage!