Air Freight Imports Team Leader

Come and join DHL Global Forwarding! – A world-renowned company who are consistently recognised as a top employer with fantastic career prospects.

37.5 hours per week | Mon – Fri | 09:00 to 17:30 | Hayes, London

You will play a significant role in leading a team of 4 Air Freight Forwarding Agents, overseeing end-to-end Air freight operations with a specialised focus on life-sciences logistics.

This is an excellent opportunity to advance your supervisory skills, where you’ll play a crucial role in developing your team, driving performance, and delivering exceptional service to our customers. You will report directly to our Operations Manager.

You will receive:

• A competitive annual salary
• 25 days holiday plus bank holidays
• Pension scheme - up to 8% employer contribution
• Enhanced maternity/paternity/adoption leave
• Support with self-development and career opportunities
• Reward & Recognition awards
• Charity and volunteering support through DHL Foundation

Your role as an Air Freight Team Leader:

• Coordinate the movement of pharmaceutical and medical goods across various transport modes, ensuring compliance with customer SOPs, temperature requirements, UK GDP regulations, and Customs Compliance
• Manage and build customer relationships, liaise with carriers, handling agents, transport, warehouse teams, and overseas offices to resolve issues and ensure smooth shipment planning
• Utilise the CargoWise system for shipment management, milestone tracking, and KPI measurement, ensuring accurate job file completion
• Utilise your leadership skills to support team development, leading team briefings and conducting staff training when required

About you - you will have:

• Previous Air Freight experience with knowledge of export operations
• Proven experience as a supervisor or team leader, with the ability to lead a small team
• Experience of HMRC procedures (knowledge of CDS)
• An understanding of shipping within the life-sciences/medical industry (desirable)
• A high attention to detail with the ability to prioritise and efficiently manage workload
• Experience in a fast-paced office environment with excellent customer relations skills