Production Support Engineer - Sybase/ITIL/Linux

Production Support - Sybase - Knowledge on Sybase Incident, Request, Problem and Change management. - Should have worked in ITIL process and best practices.IQ/Sybase ASE and SQL server - Knowledge on Linux/Unix systems - Knowledge on Windows - Mounts/NFS - Good Understanding of ITIL framework, especially on Knowledge on Apache, Kubernetes, Kafka, MQ series, Consul, Signal - Deployment Process Scripting (Ansible, Python, Shell, SQL ) and development skills for administration. - Knowledge on Jenkins, Ansible Tower, bitbucket - Knowledge on Schedulers, Crontab, Autosys /DollarU - Knowledge on Monitoring Tools such as Dynatrace, Prometheus, Grafana Direct Responsibilities : - Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve. - Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. - Responsible for resolving support issue by using the functional/ technical expertise and flexible enough to look for solutions that may be out of the box. - Handling ITIL Methodologies like Change, Incident, Problem, and Service Management - Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. - Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required - Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work - Responsible for UAT/PROD deployment & validation, - Analyzing/documenting problems, recommending solutions, & initiating corrective action - Plan and implement application releases, load tests and configuration changes. - Customize production tools (monitoring, batch scheduling, backups etc. Contributing Responsibilities : - Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. - Participate to DRP activities - Should have good experience knowledge on L1/L2 Functional Support - Eager to learn Banking Domain Knowledge (Corporate & Investment) (ref:hirist.tech)

Location: in, IN

Posted Date: 11/15/2024