Senior Product Manager

Our Vision and Our Company Etiquette

Our vision is to be the world’s most thoughtful villa company. To achieve our vision, we are thoughtful, we work with integrity, and we take a principled, considerate, proactive, and passionate approach to what we do. Every day.

What we do

We manage an exclusive collection of luxury villas around the Mediterranean. Our knowledgeable sales team personally chats with our clients to match them with the perfect villa. We then arrange everything they need for their stay, including private chefs, experiences, boat trips, cooking courses, wine-tasting, and access to local secrets. We recently received investment from Piper (Mindful Chef, Bloom & Wild) and were awarded B Corp status last year.

The role

The mission of the Senior Product Manager: you will play a pivotal role in shaping the value proposition, user experience, and back-office processes at The Thinking Traveller. You will establish and lead a new Product function within the Technology department, collaborate with suppliers and cross-functional teams, and drive the software product strategy from concept to execution. As a talented, detail-oriented product manager, you will own the definition, implementation, and performance of our technology assets. You are also a creative, inspiring leader, focused on guiding and inspiring the Product team to produce high-quality software solutions to agreed-upon deadlines.

What you'll be doing

• Conduct client and market research and analysis to identify emerging trends and opportunities in the tourism industry as required
• Elicit, analyse, document, and prioritise business requirements through internal and external stakeholder interviews, workshops, and process mapping
• Translate user needs and market insights into full and actionable product requirements and specifications. Create detailed user stories with clear acceptance criteria
• Develop and manage product roadmaps that align with the overall business strategy
• Manage stakeholder expectations and communicate project progress effectively
• Collaborate with engineers and designers to bring product ideas to life
• Support UAT activities and coordinate with stakeholders for sign-off
• Facilitate sprint planning, refinement sessions, and retrospectives as part of the Agile delivery process
• Manage product launches and ensure a smooth rollout to users
• Gather user feedback and system analytics to continuously improve product performance and user satisfaction
• Stay up-to-date on industry trends and technologies to ensure our products remain innovative

Your skills and experience

• Proven track record of successfully managing and launching customer-facing websites, software products, and in-house tools in the tourism industry
• Previous experience with travel reservation software
• Experience with Story Mapping
• Skilled at requirements definition, including edge cases and acceptance criteria
• Ability to define UX requirements and use wireframes to prototype new functionality
• Deep understanding of product development methodologies, especially Agile Scrum
• Proven track record of writing clear, comprehensive business requirements and acceptance criteria
• Strong communication and stakeholder management abilities
• Ability to think strategically and make sound decisions based on data
• Must thrive in a fast-paced, time-compressed and dynamic environment
• Pragmatic, resourceful, focused, and problem-solving

What we can offer you

• A modern, spacious and comfortable office environment in the heart of Shoreditch
• Social events organised by our Thinkers Social Committee
• Monthly office lunch
• Epic annual party
• Bupa cashplan with access to 24/7 Employee Assistance Program
• Life Assurance
• Season ticket loan scheme
• Cycle to work scheme
• Staff Discount on our villas
• The Truman Brewery Black Card offering discount on local shops around the office
• Choice of a MacBook Pro or a Dell Inspiron
• Hybrid working (3 days’ in the office / 2 days’ from home)
• Working From Abroad Allowance
• Volunteering Days

Our Commitment to Equity, Diversity and Inclusion

At The Thinking Traveller, we value and prioritise diversity and inclusion within our workplace, recognising the importance of ongoing improvement in this area. Our goal is to cultivate a thoughtful culture where every individual feels genuinely appreciated, respected, and included.

We firmly believe that by attracting a diverse group of talented individuals, we can benefit from a wide range of perspectives, experiences, and ideas. This diverse tapestry of Thinkers enables us to deliver exceptional results to our esteemed clients. We welcome applicants from all backgrounds, irrespective of race, ethnicity, gender, sexual orientation, religion, age, or disability.

If you are considering joining our team, we encourage you to apply and inform us if any adjustments are required during our recruitment processes. Your unique perspective and potential contributions are valued, as we strive to create an environment that is inclusive and supportive to all.