Support Technician

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Job Location

Centurion, South Africa

Job Description

The suitable candidates main responsibilities and duties include, but are not limited to, the following: Program, configure, and maintain digital learning systems (DLS) and related software. Ensure the proper functionality and uptime of the DLS system. Provide first-line technical support to users experiencing issues with alarm systems and digital learning tools. Change user codes and assist technicians remotely. Arm alarm systems after hours. Troubleshoot and resolve hardware, software, and network-related problems in a timely manner. Assist with the integration of new digital learning technologies or software updates. Regularly monitor the performance of DLS platforms to identify potential issues. Conduct system diagnostics and perform routine maintenance checks to optimize performance and security. Analyse alarm signals/events to prevent potential incidents. Maintain accurate records of support issues, resolutions, and system updates. Report recurring technical issues to IT staff and recommend process improvements where necessary. Work closely with technical staff, suppliers, clients, control room operators, IT teams, and management to ensure the seamless delivery of digital learning services. Attend weekly and monthly client meetings to discuss system performance and enhancements. Preferred qualifications/attributes/skills: Proof of PSIRA certification. Grade 12 or equivalent qualification. Specific knowledge/ experience and certification on CCTV and Access Control. Specific Knowledge on intruder alarms, CADDX, DSC, FBI, Telecom, IDS, PARADOX, COSMOS and ProSys Roko net Intrusion Systems. Sound Knowledge of IP CCTV. Sound Knowledge and understanding of CCTV System and Access Control, Fire, and Intrusion systems. Relevant experience in similar position advantageous. Excellent security equipment installation skills. Excellent trouble shooting and fault-finding skills. Excellent written &verbal communication skills. Own reliable transport.

Location: Centurion, ZA

Posted Date: 11/16/2024
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Posted

November 16, 2024
UID: 4913875339

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