Spectrum IT Recruitment
IT Support Engineer (2nd Line)
Job Location
Egerton, United Kingdom
Job Description
An exciting new opportunity for an IT Support Analyst (1st Line & 2nd Line) to work with a leading financial services solutions provider.
Working within a small but talented team, your role will be to support internal business users (approx. 100) with applications, hardware and desktop queries.
You will benefit from a supportive and friendly team keen to embrace a new teammate and help them on their journey.
You will need to have at least 3 years commercial experience supporting 2nd line technical queries.
Day to Day activities include:
Perform 1st & 2nd line diagnostics
Setting up new users, building laptop and PC hardware, configuring software and VPN access.
Adhering to ISO process to deliver a high grade of IT and customer support
Esnure all tickets are resolved or escalated
Training and support of new users across software and IT services
Interactions with globally dispersed end usersSkills & Experience required:
Experience required working in a 1st and 2nd line IT Support role and management of P1 and P2 incidents
Experience of using an IT ticketing system
Excellent communication skills
Knowledge of PC hardware, software, and their components in a business environment
Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook
Proven troubleshooting skills
Proven working knowledge of operating systems (Windows primarily) and ISO standards
Team player with a strong attention to detail
Positive attitude with a proactive approach to workThis role requires to be on-site full time (5 days per week)
Please send your CV to (url removed)
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy
Location: Egerton, GB
Posted Date: 11/16/2024
Working within a small but talented team, your role will be to support internal business users (approx. 100) with applications, hardware and desktop queries.
You will benefit from a supportive and friendly team keen to embrace a new teammate and help them on their journey.
You will need to have at least 3 years commercial experience supporting 2nd line technical queries.
Day to Day activities include:
Perform 1st & 2nd line diagnostics
Setting up new users, building laptop and PC hardware, configuring software and VPN access.
Adhering to ISO process to deliver a high grade of IT and customer support
Esnure all tickets are resolved or escalated
Training and support of new users across software and IT services
Interactions with globally dispersed end usersSkills & Experience required:
Experience required working in a 1st and 2nd line IT Support role and management of P1 and P2 incidents
Experience of using an IT ticketing system
Excellent communication skills
Knowledge of PC hardware, software, and their components in a business environment
Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook
Proven troubleshooting skills
Proven working knowledge of operating systems (Windows primarily) and ISO standards
Team player with a strong attention to detail
Positive attitude with a proactive approach to workThis role requires to be on-site full time (5 days per week)
Please send your CV to (url removed)
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy
Location: Egerton, GB
Posted Date: 11/16/2024
Contact Information
| Contact | Human Resources Spectrum IT Recruitment |
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