LanceSoft
Sales Order Administrator
Job Location
Orlando, FL, United States
Job Description
Job Title: Sales Order Administrator
Job Duration: 04 months
Est. Pay Range: $20.00- $22.00 USD Per Hour
Work Type: Onsite
Responsibilities:
Education
Location: Orlando, FL, US
Posted Date: 11/17/2024
Job Duration: 04 months
Est. Pay Range: $20.00- $22.00 USD Per Hour
Work Type: Onsite
Responsibilities:
- Runs MRP and generates replenishment orders.
- Monitors inventory utilizing and Customer inventory tracking systems.
- Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
- Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics.
- Coordinate with purchasing to expedite AOG/Critical customer orders.
- Work with customers and QA for C of C authorization approval when does not have PMA (Parts Manufacturing Authority) for a part.
- Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.
- Properly identifies loan and exchange core returns and ensures the return of owned equipment back to the appropriate inventory locations.
- Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.
- Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer)
- Issues credit/debit memos in coordination with direction from Finance.
- When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
- Identify and assess customers' needs to achieve satisfaction
- Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
- Participates in daily meetings and customer conference calls and provides reporting as appropriate
- Generates Sales Orders, Push Orders and Stock Transport Orders
- Conducts self in a way to ensure excellent customer service
- AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.
- Off hours support as required by business to support customers
- Other duties as assigned by team leader
- Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts)
Education
- High School graduate or General Education Development (GED) diploma with minimum of 2 years' in at least one of the following:
- Certification/associate's degree
- Direct Customer Service
- Electronics
- Sales
- Materials warehousing using an ERP system
Location: Orlando, FL, US
Posted Date: 11/17/2024
Contact Information
| Contact | Human Resources LanceSoft |
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