Graduate Product Specialist

Market-leading international Legal Tech firm | Graduate Product Specialist | London | 28-33K DOE + benefits

About the company:

We are partnered with a market-leading UK AI company, which has been named in Tech Nation’s prestigious 'Future Fifty' list and is the recipient of two Queen’s Awards. They are developing the world’s most advanced AI technology and looking to disrupt the legal profession. They are looking to hire into its commercial team with Customer Success Specialists: this team provides post-sale support to customers accounts, ensuring they experience a seamless execution of the technology within their own environment and maintaining client relations to maximise upselling or cross-selling potential..

About the Role:

The Product Specialist role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of what their customers are looking for in our technology. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction. Once trained, a Product Specialist will have an in-depth knowledge of the product and how it can benefit lawyers, as well as being responsible for maintaining and developing corporate relationships at the highest level. For existing customers, Product Specialists will assist Customer Success and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.

Responsibilities:

• Work with Account Executives and Customer Success Specialists to deliver successful Proof of Values and manage the transition onto live projects from the pre-sale introductory stage.

• Collaborate with Luminance Support and Technical operations teams to coordinate and

resolve technical issues for customers.

• Design custom workflows and solutions for ongoing client cases.

• Build rapport and a strong working relationship directly with clients, ensuring that needs and concerns are heard.

• Develop opportunities for up and cross-selling with the Product team as new client needs become apparent.

Requirements:

• Bachelor’s or master’s Degree from a top UK university, with a 2:1 or above.

• Excellent interpersonal and communication skills, both verbal and written.

• Articulate, charismatic, and confident in a customer-facing role, with the ability to present to

individuals with varying degrees of knowledge.

• Highly detail-oriented with a problem-solving attitude.

• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines.

• Organised with excellent time management skills and the ability to prioritise effectively.

• Prior experience in client-facing roles is desirable but not essential.

• Proficiency in English and Spanish/ French is a plus.

Benefits:

• Competitive salary of £28-33K DOE + benefits

• Additional benefits include potential for hybrid work and excellent mentorship as well as the potential for equity shares.