Cluster M&E Sales Manager

Cluster Meeting & Events Sales Manager

Imperial London Hotels Group

40 hours a week (5 Days of 7 days) - £50,000 + Benefits

We are now recruiting a Cluster Sales Manager to support the future growth and expansion of our vibrant and multicultural team based in the heart of Bloomsbury. We don't want you to work for us, we want you to work with us and be part of our ILH Family. Our core purpose is to put authentic London experiences and stays within everyone’s reach with a focus on personal relationships with colleagues and guests alike and our key values are: positive, caring, collaboration, growth, and pride.

This unique and exciting role offers the opportunity to be part of an innovative independent brand in prime central London and reap the benefits of its success as an instrumental member of our team.

In joining our team, you’ll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of over 200 years of hospitality experience creating unique guest experiences.

Our eight hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and most lively Royal National hotel with a huge 1630-bedrooms. Collectively our 8 hotels have over 3,500 rooms, a fantastic variety of meetings and events spaces with flexibility to accommodate a roundtable discussion for 6 people to a large conference attended by over 700 delegates within our 31 meeting rooms.

In this exciting role as Cluster M&E Sales Manager, you will be reporting to our Head of Sales and implementing strategies to achieve our hotel sales & and revenue targets. Responsible for generating new sales, networking, and nurturing our existing clients’ expectations.

What you'll be doing

As Cluster M&E Sales Manager your key responsibilities will include the following: OPERATIONAL

• Perform day-to-day sales activity including lead generation, account management, face-to-face meetings, contracting, client entertainment, national sales trips, managing key events agents partnerships and attending trade shows and networking.
• Target and contract new direct and agency business as required and in line with the hotel sales strategy.
• Have full product knowledge of the facilities offered.
• Calling potential clients, arranging show-around, and converting enquiries in sales.
• Arranging own sales appointments and actioning professional follow-up accordingly.
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue.
• Ensure pro-active follow-up of all business, referrals, and potential sales leads.
• Attend, host, and coordinate client entertaining as required.
• Proactively drive new MICE business into the hotels.
• Manage and develop existing agency and corporate accounts.
• Work closely with the Head of Sales, Cluster Sales Managers and Meeting & Events Team.
• Drive and Support conversion of Meeting and Events enquiries, supporting the in-house Meeting and Events sales team.
• Meet and exceed defined sales targets.
• Development and implementation of hotel sales plan also maximizing revenue and profit.
• Attend and contribute to weekly and monthly hotel meetings as required.
• Maintain confidentiality of guest and associate’s information and pertinent hotel data.
• To identify creative ideas to help improve and differentiate Imperial London Hotels.

What we’d like from you

• You will have proven experience gained in proactive sales, ideally from within the M&E Hospitality sector.
• A strong knowledge of the M&E Agency landscape and large network of your own.
• Experience of sales and negotiation skills.
• Commercially focused with good knowledge of local trends and competitor activity.
• Confident and engaging manner with the ability to build rapport and trust at all levels both internally and externally.
• Strong leadership and motivational skills.
• Excellent communication both written and verbal.
• You will have excellent organisation skills with the ability to prioritise and adapt to changing priorities.
• Acts as brand ambassador for Imperial London Hotels promoting a professional image at all times.

What you’ll get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Electrical Car Scheme for senior management positions only (subject to eligibility)