Product Manager

Queen of Clubs Lifestyle Luxury Services Ltd

Queen of Clubs is a premier group of concierge companies operating across the United Kingdom, France, Switzerland, Italy, and Spain. Specializing in the highest levels of luxury, Queen of Clubs leads the high-end luxury travel industry, offering a diverse range of Bespoke services

We are looking for an energized and expert " Luxury Experience & Partnership Manager "

We are seeking:

A dynamic and very experienced Product Specialist to join the new team and lead the development of a captivating and diverse catalog of experiences across France

This role will require a creative and strategic thinker who can identify unique and authentic experiences, establish partnerships with suppliers, and negotiate contracts to ensure the highest quality offerings for our customers.

RESPONSIBILITIES

Product Management:

• Create, update, and maintain a diverse and captivating catalog of experiences for the French destination.
• Continuously enhance and refine products within the catalog to meet evolving customer preferences.

Supplier Relations:

• Source new suppliers, discuss itineraries, and create special activities, consistently refreshing the catalog with innovative services and experiences.
• Negotiate new agreements and competitive rates with suppliers to ensure a wide array of high-quality offerings.

Operations and Performance:

• Collect rates for upcoming seasons and update the system.
• Conduct regular meetings with suppliers to build and strengthen relationships.
• Maximize the utilization of the most in-demand products and services.

Quality Assurance:

• Arrange hotel visits and conduct service quality checks during site inspections.
• Monitor supplier performance, generate reports, and control costs and gross margins.

Yield Management:

• Implement a variable pricing strategy based on understanding, anticipating, and influencing consumer behavior to maximize revenue and profits.

Collaboration and Communication:

• Collaborate with the Senior Team to monitor supplier usage and gather feedback.
• Address negative feedback by following up with suppliers to identify areas of improvement.
• Work closely with the Marketing Team to highlight destinations and services on social media platforms.
• Identify and share upcoming events relevant to our clients with the team and the Marketing Team.

QUALIFICATIONS

• Passionate about Luxury Travel and Lifestyle
• Proven minimum 5 years experience in the travel and tourism industry, preferably as a Product Manager
• DO NOT APPLY IF YOUR EXPERIENCE IN LUXURY TRAVEL IS NOT PROVEN
• Strong understanding of the British tourism market and cultural landscape.
• Excellent negotiation skills.
• Exceptional communication and interpersonal abilities.
• Ability to work independently in a fast-paced environment.
• Creative thinker with a passion for creating unique and memorable experiences.

Macbook and iPhone are provided

THIS IS NOT A HYBRID JOB

Salary starts from GBP 45,000 / annum PLUS bonus depending on the seniority