Desktop Lead Support Engineer

Job Requirements :

• Have at least 4+ years of relevant work with lead experience
• Have fluent or advanced written and spoken English language competency skills
• Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
• Have strong time management skills, with the ability to prioritize tasks and meet deadlines
• Have a college degree or above
• Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4
• The role is exclusively onsite with no provision for remote work.

Responsibilities

• Operational Lead, oversees, monitors and manages the activities of the onsite\remote support team.
• Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
• Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories
• Incident management - IT helpdesk consulting, break-fix support , Planned software and hardware upgrade support
• Asset audit support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc