Front of House Hostess-Receptionist

Head South Hair & Beauty Studio are seeking a motivated and enthusiastic Receptionist to join our trendy salon located in the heart of Battersea at Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to excellent customer service, and the ability to thrive in a dynamic salon environment.

Part-time only 3-4 days a week.

Availability to work during Christmas and New Year is ESSENTIAL

19th December to 24th December - 27th December to 30th December - 2nd January to 5th January.

Availability to work Thursdays, Fridays and Saturdays is required.

Previous experience/knowledge in the hairdressing/beauty industry is required.

What we offer:

• £12.50 an hour plus incentive schemes based on performance.
• Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
• Referral program.
• Performance bonus scheme.
• Top-rated hair services for free (T’s and C’s apply).
• Exceptional staff discount for products.
• Executive training program provided by directors - grow your career to become a Salon Manager.
• Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others)
• Attendance to exclusive Fashion Events.
• Exposure working with A-list clients and Multinational Brands.
• Modern and inclusive Team Member’s areas.

Key Responsibilities:

• Communication: Answer phone calls and respond to client messages, providing accurate information and assistance.
• Customer Engagement: Actively engage with clients, both in-person and virtually, to foster a welcoming and attentive atmosphere.
• Scheduling: Schedule and manage appointments efficiently, maximizing stylist availability and client convenience.
• Transactions: Process payments and handle transactions with accuracy and integrity.
• Customer Service: Provide exceptional customer service, applying always the Head South customer service methodology ensuring client satisfaction and retention.
• Social Media: Assist the Social Media Manager in content creation and social media interactions.
• Salon Maintenance: Maintain a clean and organized work area, adhering to hygiene and safety standards.

Skills and Qualifications

• Previous experience/knowledge in the hairdressing/beauty industry is required.
• High school diploma or relevant work experience.
• Positive and proactive working attitude.
• Excellent communication skills.
• Confident, polite, effective, and friendly.
• Well versed in social media, (Instagram and TikTok).
• Fluent in English.

If you are a team player who is eager to learn and grow with our salon you are the right fit for us!