Customer Service Specialist

We are currently recruiting for a long-term temporary (possible Temp to Perm) Customer Service / Client Services Associate in Frederick, MD (hybrid schedule – in-office 3 days). This is a 5-6 month temp and possible temp to perm position. This will start quickly after interview Nov – April. The Client Services Associate will be responsible for supporting clients, handle all incoming service calls, emails and process administration work while delivering prompt, accurate and exceptional customer service in the Financial Services Industry. The position will start as a long-term temp role with possible temp to perm opportunity after 6 months. Standard business hours Mon – Fri = 37-40 hours per week. Pay rate: $20.00 - $23.00 hourly (perm opportunity will pay 50K - 53K Base + Bonus + Benefits Package)

Responsibilities:

• Monitor mail/task activity daily to include incoming queue review and handling of documents.
• Research and respond to customer inquiries in a timely manner.
• Responsible for handing incoming client calls and assistance with webpage navigation providing exceptional customer service.
• Respond to written inquiries (including email box and faxes) in an efficient and professional manner.
• Research payment processing inquiries and establish new direct deposit setup.
• Responsible for processing of reports, address changes, stop and reissues of payments, direct deposit changes, tax withholding changes, beneficiary changes etc.
• Intake appropriate information from callers and determine which department to partner with.
• Provide year-end tax form information and support.
• Assist in updating procedure manuals, forms, correspondence templates and on-line help tools for all processes and functions.
• Complete other projects and tasks as assigned by Manager.

Requirements:

• High School Diploma or equivalent work experience, college preferred
• 3-5+ years’ experience in a customer service/administrative related position
• Exceptional oral and written communication skills
• Proficiency in Microsoft Office product suite
• Understanding of financial products such as pensions and annuities
• Ability to balance multiple priorities in a fast-paced environment and work independently

Local candidates only. Must be in a commutable range to Frederick area. No sponsorship. Must be a US citizen or permanent resident (green card holder) and able to start quickly.