Regional IT Field Services Manager

Requirements: Grade 12 B Com/Relevant Technical Qualifications / Diploma Management Qualification will be an added advantage Minimum 2 years experience in a managerial role CompTIA A CompTIA Network Cisco certification Microsoft certifications ITIL (Information Technology Infrastructure Library) Responsibilities: Field Service Experience : Prior experience working in End User Computing, preferably in progressively responsible roles such as field technician, engineer, team lead. This hands-on experience provides a deep understanding of the technical aspects of the role. Management Experience : Experience in managing teams, projects, and resources is crucial. Candidates should have experience leading and motivating a team of field technicians, engineers, and support staff. Regional or Area Management : Experience in overseeing operations within a specific geographic area or region is highly valuable. This could involve managing multiple service locations, coordinating resources, and ensuring consistent service delivery. Client Relationship Management : Strong client-facing experience, including building and maintaining relationships with clients, addressing their needs, and managing customer expectations. Technical Expertise : In-depth technical knowledge of IT systems, networking, hardware, software, and troubleshooting. This expertise enables effective decision-making, guidance, and problem-solving for the team. Project Management : Experience in planning, executing, and managing field service projects, including resource allocation, scheduling, and budgeting. Budgeting and Financial Management : Familiarity with budget planning, cost management, and financial reporting related to operations.

Location: Durban, ZA

Posted Date: 11/20/2024