AMS LTD
Junior Service Support Engineer
Job Location
Gilston, United Kingdom
Job Description
About Us
AMS is the UK's leading independent supplier of postal mail preparation equipment, offering a wide range of solutions from top industry manufacturers at competitive prices. Products range from envelope and addressing printers, high volume data inkjet printers, inserting, tabbing and labelling machines, poly wrapping systems and direct mail software.
Formed over 30 years ago, AMS has recently relocated to larger premises in Harlow and has big plans for future expansion in 2024 and beyond.
The Role By joining AMS, you get the chance to join and be part of something special as we increase our foothold in the mailing and packaging equipment market. We are seeking a highly motivated and customer-focused Junior Service Support Engineer with excellent electronic and mechanical skills. This is a highly varied role which requires good attention to detail and a flexible approach.FunctionBased at our head office, the function of the Junior Service Support Engineer is to provide operational, IT and engineering support to the engineering and sales teams and to customers on its portfolio of products. To liaise with suppliers regarding technical issues and to find resolutions for the engineering team. To produce and distribute documentation to support the engineering team and customers. To carry out planned preventative maintenance and breakdown repairs for equipment returned to the workshop. To setup equipment required for testing, demonstrations, exhibitions and training and to check and prepare machine orders ready for despatch. To visit site to support the engineering team or provide additional resource, when required, to the field based engineers.
Other prerequisites include:
Carry out repairs/maintenance on the company products that are sent into the office
Provide technical and engineering support for the field based engineers and sales teams
Provide technical, software and operational support to customers via various modes of communication e.g. Telephone, Email, Microsoft Teams, TeamViewer etc.
Identify breakdown causes and repair/and report back as required
Assist with Installation/Uninstallation the companys products as required
Assist the sales department with demonstrations, exhibitions etc.
Support other engineers and members of staff
Attend training courses as and when required in the UK and overseas and to deliver training to engineers and customers
Assist with regular stock checks
To promote the companys products and services with a view to upsell and look for sales leads/opportunities for machines, software, maintenance contracts and supplies
Represent AMS/LPS is a positive and professional manner
RequirementsTime served apprenticeship or recognised training program
Recognised relevant engineering qualification (City & Guilds/B-TEC/ONC/HNC/HND)
Strong fault-finding and repair/servicing skills
Committed to training and development
Have experience within a servicing/engineering environment
A team player with plenty of ideas and enthusiasm
Competencies in electrical/electronic, mechanical and software disciplines
Proactive and can do attitude
Open to other tasks as company workload dictates
Be confident to work using your own initiative
A team player
Customer focused
Presentable, polite
In return, we offer a very competitive salary, 20 days holiday (plus bank holidays) incremental yearly up to 25 days, pension scheme, mobile telephone, laptop and iPad or equivalent.
Location: Gilston, GB
Posted Date: 11/20/2024
AMS is the UK's leading independent supplier of postal mail preparation equipment, offering a wide range of solutions from top industry manufacturers at competitive prices. Products range from envelope and addressing printers, high volume data inkjet printers, inserting, tabbing and labelling machines, poly wrapping systems and direct mail software.
Formed over 30 years ago, AMS has recently relocated to larger premises in Harlow and has big plans for future expansion in 2024 and beyond.
The Role By joining AMS, you get the chance to join and be part of something special as we increase our foothold in the mailing and packaging equipment market. We are seeking a highly motivated and customer-focused Junior Service Support Engineer with excellent electronic and mechanical skills. This is a highly varied role which requires good attention to detail and a flexible approach.FunctionBased at our head office, the function of the Junior Service Support Engineer is to provide operational, IT and engineering support to the engineering and sales teams and to customers on its portfolio of products. To liaise with suppliers regarding technical issues and to find resolutions for the engineering team. To produce and distribute documentation to support the engineering team and customers. To carry out planned preventative maintenance and breakdown repairs for equipment returned to the workshop. To setup equipment required for testing, demonstrations, exhibitions and training and to check and prepare machine orders ready for despatch. To visit site to support the engineering team or provide additional resource, when required, to the field based engineers.
Other prerequisites include:
Carry out repairs/maintenance on the company products that are sent into the office
Provide technical and engineering support for the field based engineers and sales teams
Provide technical, software and operational support to customers via various modes of communication e.g. Telephone, Email, Microsoft Teams, TeamViewer etc.
Identify breakdown causes and repair/and report back as required
Assist with Installation/Uninstallation the companys products as required
Assist the sales department with demonstrations, exhibitions etc.
Support other engineers and members of staff
Attend training courses as and when required in the UK and overseas and to deliver training to engineers and customers
Assist with regular stock checks
To promote the companys products and services with a view to upsell and look for sales leads/opportunities for machines, software, maintenance contracts and supplies
Represent AMS/LPS is a positive and professional manner
RequirementsTime served apprenticeship or recognised training program
Recognised relevant engineering qualification (City & Guilds/B-TEC/ONC/HNC/HND)
Strong fault-finding and repair/servicing skills
Committed to training and development
Have experience within a servicing/engineering environment
A team player with plenty of ideas and enthusiasm
Competencies in electrical/electronic, mechanical and software disciplines
Proactive and can do attitude
Open to other tasks as company workload dictates
Be confident to work using your own initiative
A team player
Customer focused
Presentable, polite
In return, we offer a very competitive salary, 20 days holiday (plus bank holidays) incremental yearly up to 25 days, pension scheme, mobile telephone, laptop and iPad or equivalent.
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Location: Gilston, GB
Posted Date: 11/20/2024
Contact Information
| Contact | Human Resources AMS LTD |
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