Anti-Social Behaviour Officer

Salary: £30,559 to £33,366
Working Arrangements: Full Time
Hours of Work: 37 hours a week
Status of Employment: Permanent

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.?

We're also proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being!

The Anti-Social Behaviour Officer role:

We're looking for an Anti-Social Behaviour (ASB) Officer to join our Neighbourhood service!

As part of this role, you'll be part of a dedicated team working to improve and support our Neighbourhoods for our tenants and the wider community. You'll do this through the effective management and investigation of low level anti-social behaviour.

Key duties and responsibilities of our Anti-Social Behaviour Officer:

• Act as an advocate for customers regarding housing ASB issues and liaise with relevant departments / partner organisations to ensure swift resolution
• Responsive, proactive investigation of low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation, preparing quality case files for escalation as appropriate
• Lead low /medium level ASB cases within the remit of the post, and in line with thresholds and agreed procedures, and support Neighbourhood Officers with response to areas of community tension ensuring effective caseload management, prioritising and risk assessing accordingly
• Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB
• Support continuous improvement and increased satisfaction in relation to the management of ASB
• Ensure case work is of the highest quality and ensure residents feel supported throughout the process
• Interview and challenge alleged perpetrators of anti-social behaviour to discuss the reports, explore causes, assess risk and discuss solutions
• Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel.)

What we're looking for in our Anti-Social Behaviour Officer:

• NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience/transferable skills.
• Ability to communicate with residents and colleagues effectively
• Experience of social housing, including ASB or Estate and Tenancy Management or Community Safety related work.
• Demonstrate a positive attitude and ability to look for solutions and opportunities in a changing environment
• Experience of working with software applications including Microsoft office and bespoke IT Systems.
• Ability to communicate and work effectively with other agencies

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

If you feel that you have the skills and experience required to become our Anti-Social Behaviour Officer, please click ‘apply' today. We would love to hear from you!

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