Responder

Responder required for a dynamic company specializing in Transport and Logistics based in Johannesburg Qualifications / experience Minimum Grade 12 (Matric) qualification Logistics background an advantage Response centre background an advantage Excel experience should be medium to advanced Personal / Technical skills Sound verbal, written and telephonic communication skills in English Sound computer literacy (Microsoft Office, Word, Excel) Precise and accurate attention to detail Energetic and flexible disposition Ability to work under pressure and as part of a team High ability to multi-task Responsibilities include but are not limited to the following: Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the company app Drivers will log panic or call me through the company app The Responder will be responsible to arrange the appropriate suppliers to repair the truck or to do the maintenance work In the event of a breakdown on a trailer the Responder will arrange for an approved service provider to do the repairs. Provision of regular feedback to the respective fleet controller on the status of repairs. Maintains constant communication between the Driver, the Supplier and the Fleet owner The Responder will work towards resolving the breakdown with Driver, the Supplier and the Fleet owner The Responder will own the breakdown/panic/call me from inception to conclusion Monitoring and control of breakdowns, panics and call me’s in the company Portal Updates in the company Portal need to be completed timeously, as the incident occurs In the event where the Responder is unsure about a repair or service provider he will immediately liaise with the team leader to seek clarity. Obtains client information by answering telephone calls and verifying information. Maintains communication with IT by reporting problems and trouble shooting General administration duties, relating to recording, reconciliation of data capturing. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Informs clients by explaining procedures; answering questions; providing information. Assisting with the onboarding of customer details (credit application, subscription details…) Obtaining and updating Driver, Supplier and Mechanic contact details General administration and filing Accurate filing records and systems maintained Preparing analytical reports for team leaders as required. Determines eligibility by comparing client information to requirements. Assisting with ad hoc administrative tasks as required Ensuring that all records are in line with company procedure and accepted practices.

Location: Durban, ZA

Posted Date: 11/21/2024