IT Service Delivery Specialist

This is an IT Support position within the LATAM Enterprise IT Team with the responsibilities of Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy, Onsite support, working closely with centrally provided IT services including design, operations and service desk and Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

In this Role, Your Responsibilities Will Be:

Planning & Administration

• Provide information and assist IT Service Delivery Supervisor with IT budgeting and cost control
• Follow and implement Emerson policies regarding IT management, security, standards and procedures
• Assists users with business proposal generation, regarding our standards and policies

IT Infrastructure & Support:

• Ensure optimum support for end-users at all times within agreed service levels
• Ensure that relevant IT documentation is maintained and up to date
• Support and maintain the IT Infrastructure security standards to be aligned with the Emerson security policy and support systems and data access – to be handled in collaboration with Service Desk
• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
• Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
• Support and maintain the IT Infrastructure audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)
• Uses the helpdesk as the central point for all IT issues and service requests

Communication:

• Establish good working relationship with users and other sources of support and assistance
• Build the relationship the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

For This Role, You Will Need:

Education:

• College/University degree in a related field or experience may be considered in lieu of formal education

Experience:

• Minimum of 3 to 5 years’ experience within a general IT environment
• Previous experience in supporting clients, servers, communication equipment (preferably CISCO)

Location: Sorocaba, SP;

Preferred Qualifications that Set You Apart:

• Uses basic understanding of the IT Field:
• VMware ESXi / VCenter knowledge
• Windows Server 2008/2012/2016
• Cisco networking knowledge
• CITRIX; MS Remote Access
• Independently completes diverse tasks of the job and applies and improves knowledge and skill in:
• Language: English
• IP networking administration and services including DNS, DHCP
• Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)
• Active Directory, GPO & policy design and support
• Performs without assistance and is recognized as a specialist for:
• Language Spanish and English
• Microsoft Windows Operating Systems 7 - 10