Operational Support Manager(Sao Paulo)

Responsibilities:

This position is mainly responsible for providing customized professional and technical support services, BAU support and implementation strategy for regional institutions.

1. Project support: Provide implementation project management support and technical solution support to institutions/potential clients;

2. Business and technical inquiry support: Setup workshop with the institutions to discuss operational and technical requirements for the new projects. Assist the business team to conduct the business and technical inquiry;

3. Manage testing, production rollout and change requests, as well as support customer initiatives: Arrange test resource and assist to solve the issues occurred during function, offline and online test; Check system go-alive documents and follow up internal approval procedure. Follow up the production issues occurred during pilot test; Support partner's regular system upgrades, confirm system change requirements and effective time, and arrange internal system setup;

4. Regular system upgrades management: Support partner's regular system upgrades, confirm system change requirements and effective time, and arrange internal system setup;

5. Daily operation issue support: Support the trouble shooting of partner's daily operation work, including online transaction, network connectivity, file transfer, settlement and dispute; Work as bridge between internal teams and partners, 1)communicate with internal teams to clarify the base root of abnormal issues, follow up the progress of problem solving and reply to partners; 2)forward the system abnormal behaviours found by UnionPay International to partners and follow up partner's system upgrade arrangement;

6. Support other relevant tasks within operational support section.

Desired Skills and experiences:

1. Bachelor’s degree or above in the major of Science or Engineering;

2. Certain understanding of the payment industry, familiar with the common payment technology and systems, bank cards and related technologies;

3. Working experiences in Bank Card Payment, E-commerce Payment or Mobile Payment related system's developing or business requirement's analysis, or working experience in providing business and technique supports to assist financial institutions to establish interface with payment system, or working experience in implementation or coordination for IT project with complicated procedures is preferred; outstanding fresh graduates can also be considered;

4. Strong verbal, written, presentation and interpersonal skills are required. Be able to quickly catch the key points of complicated issues and has a good skill to comfort both internal and external clients;

5. Strong comprehensive ability, executive ability, organization and coordination ability, strong sense of responsibility;

6. Has capability to support clients independently. Proven critical thinking and problem solving skills;

7. working languages are English, and Spanish or Portuguese, which requested proficiency in both writing and speaking. Knowledge of Chinese is advantageous.