Director, HR Services

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Picture yourself as the hero who tackles challenges head-on and thrives on finding creative solutions. Join our team at Kyndryl as HR Shared Service Center Leader and play a pivotal role in supporting our employees, HR groups, and company management – making a real difference in their work lives.

In our centralized HR function, you'll be at the forefront of providing direct support and guidance to our employees. You'll be the go-to person for resolving their issues and ensuring their needs are met promptly and efficiently. As an HR Services Leader, you will navigate through a diverse range of HR-related transactions. From new-hire onboarding to performance evaluations, payroll, benefits, and even employee departures, you'll handle it all with finesse, making each interaction a positive experience.

In this role, you'll oversee the day-to-day operations of the HR services regional center, including managing HR service delivery processes and procedures across a multi-tier model. Develop and implement HR strategies and initiatives that align with the overall business objectives of the company. Drive compliance with company policies and global procedures across service operations.

You'll identify and implement process and practice improvements to ensure efficiency and effectiveness, SOPs, with a focus on employee experience.

With mastery, you'll drive transformation and case management to efficiency, and the ability to transform processes in different ways. Monitor and analyze case flow/feedback to identify trends and areas for improvement, in partnership with regional service leaders as input for change. Collaborate with leadership to identify and address service and talent needs within the region. Serve as a liaison to internal stakeholders and maintain KPIs and service level agreements. Provide coaching and development opportunities for HR service team members.

As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a leader to colleagues, providing training and coaching to shape the next generation of HR Services superheroes.

At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR support.

Your Future at Kyndryl

Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Experience in a Human Resources function


• Experience leading an HR Service Center


• Experience with people management


• Knowledge in ServiceNow


• Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse, global teams


• Solid problem-solving and analytical skills, sensitive to data and detail-oriented


• Good communication in English and Portuguese to work in a global model


• Bachelor’s degree in Business/Human Resources

Preferred Skills and Experience

• Proficient in ServiceNow case management


• Advanced Spanish

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handedly: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.