IT Support Apprenticeship

AFP Technology is looking for motivated and curious individuals to join our team as IT Apprentice. This is a fantastic opportunity to gain hands-on experience, learn from industry professionals, and build a foundation in IT support, all while earning and working towards a recognised qualification.

If you have a strong interest in technology, an eagerness to learn, and great problem-solving skills, you could be a perfect fit for AFP Technology's apprenticeship programme. No prior experience is necessaryjust a willingness to dive in and grow with us!

In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Provide 1st line IT support to over 130 businesses across Yorkshire and beyond both remote and on site.
• To organise your own time and self-manage your workload, ensuring all time spent on a job is logged.
• Visit clients sites as and when required.
• Preparing laptops to go to customers sites, diagnosing problems with laptops that have come in, Including configuring new laptops, replacing parts on used laptops to then return to customers.
• Install client OS systems to new laptops, install software and hardware programmes to laptops including Office 365, Azure AD
• Work with a number of network devices including routers, leased lines, creating firewalls, setting up VPNs, DHCP, DNS, VLANS, TCP/IP
• Managing customer expectations, giving realistic timeframes and advice.
• Create, manage and escalate tickets to helpdesk when needed using RMM and PSA inline with SLA
• Conduct software updates virtually by remoting into users or in person on site or with PCs brought to the office.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £13,000 per annum
• Monday to Thursday 9am 5pm, Friday is 9am 16:30pm
• 28 days holiday
• Christmas week off
• Pension
• Free parking
• EV Charging
• Travel Expense paid
• Company events/nights out
• Bright HR employee portal with access to hundreds of discounts / offers.
• Employee assistance and wellbeing programme
• Unlimited professional certifications & training

Desired Qualities, Skills and Knowledge:

• Grade 4 in Maths and 5 in English is essential for this role
• Someone who has decent knowledge with computer hardware
• Outgoing individual
• Eager and willing to learn

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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