Bereavement Services Administrator

Join our compassionate team as a Bereavement Services Operative - Business Support with Cheltenham Borough Council, where you'll play a vital role in making a real difference to our community.

Location: Bouncers Lane Cemetery & Crematorium, Cheltenham, GL52 5JT. Occasional work at other sites will be required

Salary: £25,992 to £27,269 per annum

Job Type: Permanent, Full Time, 37 hours per week

Close Date: Sunday 8th December 2024

Come and work for an award-winning organisation!

We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.

We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.

Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

Bereavement Services Administrator- The Role:

We are looking for someone who can deal with all aspects of administration for Bereavement Services, whilst delivering excellent customer service and business support.

To provide empathetic support and guidance to bereaved people through the complexities of statutory paperwork and documentation associated with burials, cremations and commemorations.

Bereavement Services Administrator- Key Responsibilities:

- Managing and responding to customer enquiries through email, web forms, social media and face to face enquiries

- Take bookings for cremation and burial services, appointments for scattering or interment of cremated remains

- Create, maintain and access statutory written and computerised Burial and Cremation records and registers

- Process applications, search records, complete office filing and maintain stocks of forms and stationery

- Accept and receipt cash, cheque and card payments from the public, funeral directors and memorial masons, completing all necessary documentation in line with council procedures

- Raise computerised invoices using the council's procurement system

Bereavement Services Administrator- You:

- Must be a proactive team member with a positive attitude and customer focussed approach to service delivery

- Ability to communicate clearly explaining procedures and regulations in a clear, calm, sympathetic and concise manner on the telephone, face to face and in writing

- Good level of IT skills - MS Office

- Knowledge of payment systems and financial procedures

- Work without supervision, effectively prioritise workloads and meet strict deadlines

- Create and maintain accurate manual and computerised registers in accordance with statutory requirements

- Possess excellent literacy and numeracy skills

- Ability to meet and liaise with ministers, organists, mourners and all other visitors to the Cemetery & Crematorium

What Can We Do For You:

- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)

- A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days

- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours

- A comprehensive programme of learning and development

- Two days paid time off for volunteering

- Enhanced maternity and paternity schemes

- An employee counselling service

- Free eye tests (for some posts) and contribution towards the cost of glasses

- A cycle to work scheme

- Low-cost town centre parking for some jobs, depending on work location

- A commitment to employee wellbeing

Close Date: Sunday 8th December 2024

To apply for this Bereavement Services Operative - Business Support role, please click on "apply".

The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

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