Account Manager

Job Title: Business Account Executive

Salary: £25,000 - £30,000 DOE + Benefits

Location: Cardiff

Job Summary:

The Business Account Executive is responsible for cultivating and maintaining long-term business relationships that drive new apprenticeship starts with both new and existing clients. The role actively promotes a full suite of services across all contracts, working towards monthly apprenticeship start targets and company growth objectives.

Key Responsibilities

Specific Duties

• Business Development: Generate apprenticeship starts through proactive sales activities, including client visits, presentations, networking, email outreach, phone sales, and cold calling.
• Client Account Planning: Collaborate with the Business Account Manager to develop account plans with specific targets for client satisfaction, retention, and future sales growth.
• Market Research: Keep abreast of market trends to identify and pursue new business opportunities.
• Account Management: Lead the full client journey, from lead generation through to onboarding, ensuring client needs are met to foster long-term partnerships.
• Target Achievement: Meet or exceed monthly sales and performance targets in alignment with company goals and key performance indicators.
• Client Support: Respond to client inquiries, offer aftercare, and maintain regular service calls in a professional, timely manner.
• Recruitment Strategy Consultation: Work closely with clients on recruitment and training strategies, including event planning and induction sessions.
• Onboarding Collaboration: Partner with the onboarding team to ensure all documentation for apprentice sign-ups is complete and compliant for a seamless start.
• Commercial Awareness: Maintain an awareness of local business trends to drive business generation.
• Reporting: Regularly report on sales activities, data, and forecasts to support business needs.

General Responsibilities

• Ensure the security of company assets and adhere to all policies and procedures.
• Comply with safeguarding, equal opportunities, and health and safety policies.
• Maintain a proactive approach in challenging discrimination and stereotyping.
• Participate in training and development programs as required.

Person Specification

Essential

• Experience: Proven success in a target-driven environment with experience in sales, tele-sales, client relationship management, or customer service.
• Skills: Excellent interpersonal, communication, influencing, negotiating, planning, and organisational skills; IT literacy.
• Requirements: Full driving license with access to own vehicle.

Desirable

• Fluent in Welsh
• Knowledge: Familiarity with local labor and business markets, safeguarding, and Prevent policies.

Characteristics

• Self-motivated, adaptable, team-oriented, able to work under pressure, and enthusiastic.