Customer Service and Administration Executive

About the Business

MooGoo Skin Care is an Australian, family owned and company with our UK office and warehouse based in Slough. We offer natural solutions for skin problems using high quality, evidence based ingredients.

About the Role

If successful, you will join our small, tight knit Customer Service Team. We are so very passionate about providing the highest possible standard of customer service to our online customers and stockists. We hope to find an empathetic, bubbly individual to complete our team.

This is a full-time, temporary one-year contract position, running from December 2024 to December 2025. The role requires a Monday to Friday work schedule, with weekends and public holidays off! We require a physical presence in the office and don’t have the capability to offer remote work for this role.

Your main responsibilities will include, but are not limited to;

• Quickly and diligently processing stockist orders through our ordering system, NetSuite (training provided).
• Responding to inbound queries, concerns and feedback via phone, email & live chat.
• Providing administrative support to sales, office and warehouse team.
• Managing payment reminders, issuing monthly statements and processing payments.
• Ensuring the service you provide leaves our customers feeling happy, satisfied and well looked after.
• Promptly processing returns and exchanges for retail customers and stockists.
• Providing product advice and maintaining a high level of product knowledge and understanding.

Skills and Experience

To be considered for this position you must;

• Have a minimum of 2 years experience in an administrative, customer service, pharmacy or similar role.
• Possesses advanced computer skills. Familiarity with Shopify and Microsoft Office is considered advantageous.
• Be capable of effectively communicating both verbally and in writing.
• Demonstrate initiative, self-motivation, and responsibility.
• Maintain a professional and confident telephone manner.
• Confident and willing to participate in occasional social media video content.
• Have excellent problem solving skills.
• Accept and apply feedback when given.
• Have good time management skills, attention to detail, and the ability to prioritise tasks ensuring you meet deadlines.
• Be able to work quickly and diligently amongst a small team in a fast paced environment.
• Have a friendly, caring personality and a calm presence.

Work Perks

• Have constant access to snacks and treats.
• Access our existing and unreleased products.
• Be surrounded by a supportive team.
• Company pension.
• Free on-site parking or a short walk from Burnham Train Station.
• 28 days holiday in addition to public holidays.

This is such an exciting time to join a fun and growing company. If you are passionate about providing healthy products that help people with skin problems click on the Apply button below.