Customer Advisor

Customer Advisor - Salary circa £23900

A fantastic opportunity has arisen for an individual, who can take responsibility and make good decisions, to join our Agency & Commission department within our Aviva Life business. This role could be suitable for someone who can hold their own and ensure the right thing is done. An individual that truly cares and is driven to give it their all every day.

A bit about the job

We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence. You will be part of our Agency & Commission department providing telephony/admin support to Financial Advisers and your colleagues across the business. We are a complex area, but you will receive full training and coaching on our systems and products to support you in dealing with queries.

Skills and experience we're looking for

• Excellent communication skills and a great phone manner with the ability to build rapport.
• Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you.
• Someone who enjoys working and learning with others around them to deliver fantastic customer service.
• The ability to understand our digital methods and how they can make things simple and quick for our customers.
• A positive, can-do attitude with the ability to have difficult conversations and overcome objections.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £23900(depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to Vivien.gergaly@aviva.com.

Location: York, GB

Posted Date: 11/22/2024