Strategic Account Manager

At Asurint, we're building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening - all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed.

Summary

The Strategic Account Manager is responsible for providing proactive client relationship management, elevating partnerships, ensuring client success and satisfaction, and retaining and growing revenue. These key objectives are accomplished by ensuring client needs are the driving force behind priorities, decisions, and activities resulting in product utilization and client retention.

Responsibilities

• Establishes Asurint as a strategic partner to our clients and key stakeholders, while delivering customer and industry intelligence to drive retention and revenue growth.
• Develops a precise and thorough strategic account plan detailing specific and relevant information about all aspects of assigned accounts with the end goal of retaining and growing assigned client base.
• Works directly, professionally, and collaboratively with clients, internal teams (e.g., Product, Implementation, Client Support), and other cross-functional teams as required to meet client needs.
• Monitors and analyzes service levels on assigned account base to ensure on-time delivery, and proactively addresses areas of opportunity as they are identified.
• Conducts consultative reviews, QBR's and consistent client meetings, and provides summaries to Asurint leaders outlining tasks completed, established action items, and analysis of marketing/growth opportunities to drive product utilization and performance. This includes but is not limited to process updates, package strategy, and future forecasting.
• Demonstrates knowledge of Asurint's products, services, processes, and procedures to effectively communicate Asurint's advantage to our clients and create alignment between our clients and our internal teams.
• Collaborates with Client Implementation to onboard and integrate new clients and monitor new client revenue realization.
• Develops and maintains knowledge of how to read, interpret, analyze, and provide suggestions and/or ideas on how to improve and monitor client account settings, processes, procedures, pricing, packages, etc.
• Possesses an in-depth understanding of the clients' markets and their industries.
• Identifies risks and presents developed solutions to internal and external stakeholders.
• Monitors, evaluates, and reports on account health, and works proactively to ensure superior client satisfaction.
• Travels to client locations to resolve issues and collaborate on new opportunities and solutions as needed.
• Other duties as required.

Requirements

• Experience managing between $2,500,000 to $5,000,000 or more in client revenue is preferred.
• Proven success retaining existing business and identifying new business opportunities is required.
• Experience project managing client initiatives from start to finish is required.
• Experience presenting to executive-level audiences both in-person and virtually is required.
• Experience handling objections and demonstrating negotiation skills is required.
• Experience working with information technology development is preferred.
• Strong organizational skills and analytical thinking is required.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. Salesforce is preferred.
• Education: Bachelor's degree in a related field or equivalent work experience is required.
• Certifications or licensure: Driver's license and ability to maintain a driving record that is satisfactory to the company's liability insurance carrier is required.
• Years of relevant experience: 5 to 7 years is preferred.
• Years of experience supervising: None.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint's office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver's license is required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package - with options you can select according to your needs - which includes:

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus

*Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location: Newburgh Heights, OH, US

Posted Date: 11/22/2024