SAP iXP Intern- Technical Support Sales and Service Cloud

SAP iXP Intern- Technical Support Sales and Service Cloud

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP:

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

• You will help delight SAP customers by analyzing and resolving known errors.
• You will do this by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries.
• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
• You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
• When needed, you will report errors to development teams.

What you bring:

• You must be an undergraduate student in IT/Computer Science, Engineering, or related areas (from the 2nd semester or to be graduated in approximately 24 months).
• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, cases, and phone.
• Ability in troubleshooting issues in SaaS, root cause analysis.

Meet our team:

We’re a diverse team of experts supporting our customers worldwide on the Sales & Service Cloud product family. Together with other teams in our AMER location, we form the Industries & Customer Experience portfolio. Our core value is collaboration, which happens within our global teams located in India, China, Ireland, Hungary, Spain, and Switzerland. Here you will have the opportunity to learn different products and SAP processes, as well as develop the required skills to perform at your best! Don’t worry, you will have a mentor assigned to you to teach you the ways into Technical Support!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 409377 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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Location: Brasil, BR

Posted Date: 11/23/2024