Lead Community Manager

Company Description

Gravity Interactive is the North American wholly-owned subsidiary of Gravity Co., Ltd. – one of the most prominent online game publishers in South Korea, which now operates several subsidiaries across the globe. With the great success of Ragnarok Online, one of the first PC MMORPGs that inspired a generation of RPG fans, Gravity Interactive strives to become a major publisher in the online gaming industry that lives up to its reputation through continuous servicing of the currently existing online games as well as a wide variety of new and innovative entertainment contents to gamers in North America and beyond.

Role Description

This is a contract remote role for a Lead Community Manager at Gravity Interactive, Inc. The Lead Community Manager will be responsible for managing day-to-day community engagement activities, fostering relationships with players, moderating online forums, developing community initiatives, and analyzing community feedback for continuous improvement.

Duties and Responsibilities:

• Engage with the player base through social media (Facebook, Twitter, Instagram, Forums setting, Reddit, Discord)
• Assist with and set up livestream events to engage with the community and promote new content
• Work with other Community Managers and Producers to create exciting events both in game and on social media
• Monitor community sentiment and analytics, gather and relay player feedback to producers and/or development teams
• Assemble and post patch notes, updates and other important announcements to website and social media platforms
• Prepare weekly reports regarding the status of the community and official social media platforms for games
• Going in game to grab screenshots and video footage when necessary for social media posts and to help with reports to the production team

Skills and Requirements:

• Experience with building communities through social media platforms such as Facebook, Twitter, Instagram, Discord and Twitch
• Good communication skills, comfortable engaging with production, customer service and community teams as well with our game community
• Enjoy video games and general knowledge of PC and mobile video games
• Proficiency in Microsoft Office suite
• General knowledge of livestreaming, and comfortable being on livestream and engaging with the community on a streaming platform such as Twitch
• Ability to deal with new issues as they may arise and report quickly to the production team with feedback from the community
• Ability to multi-task on multiple products
• Detail oriented when posting to social media and website for official announcements
• Experience working with html and Adobe programs
• Positive and professional attitude
• Fluent Brazilian Portuguese
• Live in Brazil
• Advanced English reading and writing skills
• Korean language skill is a plus
• International travel may be required