Manager, Solution Consultants

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Manager, Solutions Consultant is responsible for managing a team of Solution Consultants (individual contributors) & Managers who support our sales teams. This SC team discovers and understands customer business challenges, complex processes, and architectural landscapes in order to build world-class integrated solutions leveraging DocuSign’s platform and suite of products. Through engaging stories and custom-built demonstrations, SCs illustrate the value and benefits of modernizing a prospect’s System of Agreement through DocuSign’s Agreement Cloud offerings. The Manager is accountable for coaching and developing these individual contributors, helping them to drive adoption/usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem.

This position is a people manager role reporting to the Sr Director of Solution Consulting, EMEA.

Responsibilities:

• Manage Solution Consulting team members
• Empower team to uncover, comprehend, and document complex business challenges, processes, and enterprise architecture
• Coach team to develop technical credibility and build confidence in recommended solutions leveraging product expertise, custom product demonstrations, business insights, business process diagrams, product roadmap presentations, and driving technical discussion
• Ensure the team effectively leverages sales tools & systems consistently & in accordance with Rules of Engagement
• Communicate and prioritize product and business needs from the field to appropriate internal teams including Product Development, Product Marketing, Sales Enablement, Support, Professional Services, and others
• Maintain and protect DocuSign core values through hiring and aligning team members, and leading by example
• Identify and support opportunities for training and professional development of team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic qualifications:

• 5+ years of pre-sales or related job accountabilities, and ideally 3+ years of people management or relatable experience within SaaS software Industry
• BA/BS in a business or a technical related field of study from an accredited college or university
• Fluent English

Preferred qualifications:

• 8+ years of experience in a technical Pre-Sales role selling Commercial level software, ideally supporting Commercial sales
• Track record of building, coaching and enabling a rapidly growing team
• Proven experience working with employees at all levels of an organization
• Familiarity with Commercial-class enterprise SaaS such as ERP, CRM, and ECM
• Proven experience with software system configuration and integration extremely helpful but not required
• Familiarity with system integration methods such as web services, SOAP APIs, and REST APIs
• Familiarity with electronic signature concepts
• Strong verbal and written communication skills, attention to detail
• Willingness to work occasionally in our Dublin office as required, and travel 25% or more as needed for customer facing
• Masterful in delivering software demonstrations, both in-person or remotely
• A third European language would be preferred but not required

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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