Account Manager - Digitas Health, London

WHAT WE DO

Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting the power to change health outcomes in the hands of patients, healthcare professionals, carers, and payers, we help health brands create value across today’s connected health ecosystem. To do this, we start with a generous, behaviour-driven ideal then work in lean, agile and iterative ways to turn the ideal into action.

We are a generous, idealistic, straight-talking collection of creatives, strategists, analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare brands build loyalty, break habits, connect care ecosystems, and disrupt traditional markets.

As part of Publicis Health, our small-but-mighty team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and other sister agencies in London, Windsor and around the world. Learn more about DH at www.digitashealth.com.

At DH London, we believe the healthcare industry is ready for something new. New tech platforms, data-driven engagement models, and digital product divisions may be foundational to the current wave of change, but it’s ideas, experiences and stories that inspire people to change behaviour. And that’s where you come in. Our work can take on many different forms from product design through to brand launches and omnichannel frameworks. As an Account Manager you will feel comfortable being the day-to-day lead across these projects with a focus on building client relationships so you become a trusted partner. Through this partnership you will be successful in growing your accounts with the support of your senior CS leads.

CORE RESPONSIBILITIES INCLUDE:

• You will act as day-to-day contact for multiple healthcare accounts as part of an integrated digital team; orchestrate the execution of insights, content development and distribution, design and build of websites, apps, paid promotions, and analytics reporting for several clients
• You will have the respect of the client, be seen as a valued contributor, your opinion will be trusted, and you will be seen as the day-to-day contact
• You will understand the strategic and creative vision for the brand(s) you work on, contribute to discussions, and detect/anticipate strategic and creative inconsistencies or potential issues
• You will demonstrate credibility through your up-to-date knowledge of developments (both brand and technology updates) that relate to our clients and their business
• You will exercise caution and consider the implications of client requests before committing to a course of action. In other words, you think and ask questions; you don’t just say yes
• You will manage client (and agency) expectations – what is possible, by when, at what cost; educate the client on agency processes
• You will uphold meticulous attention to detail across all projects
• You will work closely with the Senior CS leads to spot and convert opportunities within your accounts
• You will collaborate with the project management team to develop and implement timelines, prepare project scopes, and conduct financial reporting. On certain projects you will own these tasks with limited oversight
• You will take responsibility for the trafficking of active projects, ensuring resource is booked and briefed in a timely fashion
• You will help prepare for and contribute to internal and client status meetings, ensuring that you have all documentation prepared and ready for meetings
• You will be able to get urgent/unplanned work done when required, due to the trust and respect you have earned from the wider agency team
• You will have an ability to keep calm, and avoid creating crises for others
• You will be driven and motivated, but realistic about what can be achieved, time frames, capacity, capability
• You will motivate the wider team creating a collaborative and energetic spirit within your accounts
• You will write briefs and provide supporting material for the UX and Creative departments which are thought-through and appropriate
• You will have the ability to assess creative work against a brief, and give rational objective feedback
• You will be able to ‘defend’ creative work against the original brief with objectivity and a sound understanding of the function of brands
• You will ensure all client queries are responded to promptly (same day), where necessary allocating responsibility to other team members

• You have an infectious passion and enthusiasm for health, immerging technology, and innovation
• You thrive in an environment that requires constant learning, have an ability to assimilate lots of information quickly, draw conclusions and make suggestions for resolution
• You have experience in co-leading project teams to plan and deliver digital campaigns, supporting to develop multi-channel, multi-faceted, multi-market strategies
• You understand the importance of delivery within a digital project and if needed, could manage, and run projects within scope
• You know the important of data and insights and will be comfortable working with our team of digital strategists to provide competitive insights, drive results and inform future strategies
• You are a strong communicator and know how to tell compelling stories in PowerPoint, pulling together contributions from various internal stakeholders into a cohesive story
• You can support in workshops and brainstorms with preparation, participation, and follow-up
• You are a self-starter and not afraid to show initiative, capable of organising your own time to achieve deadlines, prioritising tasks within given time frames, and knowing when to ask for help

Digitas Health has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• “YOU” DAYS – flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

#LI-Hybrid