Operations Customer Service Associate

Role: Operations Customer Service Associate

Job Type: Permanent

Location: Nottingham

• Ready to utilize your customer service skill for a leading Pensions client?

Make a meaningful impact as an Operations Customer Service Associate

Careers at TCS: It means more.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting team where you will be challenged every day.
• Work closely with the range of teams within the business to bring products to life.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

As an Operations Customer Service Associate, you will have to provide Customer Service to existing customers over the phone, webchat & email. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.

Key responsibilities:

• Should follow various communication scripts/canned responses/email templates when communicating to the customers.
• Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns.
• Should be comfortable navigating multiple windows and tabs on a desktop computer.
• Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
• Should be customer centric and be focused on delivering excellence.
• Must be comfortable navigating/ learning multiple computer systems.
• Should possess effective problem-solving skills and can deliver timely resolution.
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
• Should be open to working in rotational shifts.
• Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Ability to manage multiple priorities, multi-task & cross skill across ala channels (Voice, Chat & Email)

Your Profile

Key skills/knowledge/experience:

• Ability to work in a target-oriented environment.
• Should be a good team player.
• Should have excellent communication skills.
• Should have excellent interpersonal skills.
• Strong ability to multi-task

Good to have:

• Customer service experience in the insurance industry.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs

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If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at v.vigneshkumar@tcs.com with the subject line: “Disability Accommodation Request”.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.