Risk and Customer Specialist

Risk and Customer Specialist - Salary circa £48,000

This is a great job for an experienced risk and controls Specialist who would like to build strong knowledge of General Insurance (GI) and get to know the exciting world of Claims! If that sounds like you, we would like to hear from you!

A bit about the job:

The purpose of this role is to provide risk and control guidance and support to aligned areas of UK GI Claims. Identify potential risks, assess their impact, and design risk mitigation plans to safeguard the business and our customers. You'll support claims delivery against customer regulatory and risk frameworks through insight and risk management and ensure compliance with the Aviva Risk framework, relevant policies and standards and regulator expectations.

What you'll do:

• Provide guidance and support to claims areas on the identification, assessment, and management of risks, conduct risk assessments to identify potential risks and assess the likelihood and impact of those risks on the organization.
• Maintain a robust Control framework and appropriate governance processes to support the achievement of customer and business outcomes, and to manage Risk at a tolerance level.
• Manage the control testing approach for allocated controls and overseeing the allocation of this testing with the risk and customer consultants.
• Prepare risk and control assessment packs including recommendations on assessment outcomes.
• Act as a first point of contact for risk and control queries for aligned Claims business area operating as a conduit between operations, COO and 1st/2nd and 3rd line risk colleagues.
• Support the development of risk and conduct reports for a variety of audiences and governance forums ensuring consistency across GI Claims and efficiency in reporting processes.

Skills and experience we're looking for:

• Good understanding of risk, compliance, governance, and audit principles/methodology (e.g. ORCM).
• Communication, influencing, negotiation and presentation skills.
• Relationship and stakeholder management at all levels up to and including Directors.
• Decision making - ability to demonstrate sound judgement.
• Proactive approach to resolving problems with a solution mentality.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary circa £48,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com

Location: Norwich, GB

Posted Date: 11/23/2024