Service Supervisor Mixing

NOV is looking to recruit a Service Supervisor Mixing to join their team based in Manchester.

SKILLS & EXPERIENCE REQUIRED

Strategic

• Able to think strategically in order to steer regional service provision development in alignment with greater strategic initiatives.
• Capable of using business acumen to maintain profitability and business growth.
• Capable of keeping abreast of an evolving portfolio of products and services.

• Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines.
• Able to apportion time effectively to complete tasks.
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
• Be quick to identify critical information and respond appropriately.
• Able to mentor and develop direct reports through formal processes and exposure to new tasks.
• Able to define, set in place, monitor and measure effective processes.

• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably.
• Able to comprehensively define roles, identify talent and effectively staff in accordance with business structural requirements.
• Able to communicate effectively with peers and customers.

• Will be energised by challenges and drawn towards opportunities.
• Will be able to sustain teams direction and effort towards the achievement of long-term goals.

• Confident and professional when representing the company in person and in writing.
• Aspiring and keen to advance within the organisation.
• Understanding of the nature of large organisations and be able to leverage understanding to best effect Personal and Interpersonal.
• A strong sense of customer service (internal/external).
• A candid team player who collaborates with peers and customers to solve problems.
• Firm and diplomatic when negotiating.
• Committed to self-improvement and development through the role in order to achieve career goals.
• Able to conceive of a compelling vision for the business and imbue others with the same.

• Coordinate the service team functions to ensure business objectives are achieved and improved upon.
• Ensure direct technical support is provided to service teams and customers during site activity and customer industrial plant operations.
• Ensure pre and post job briefings are conducted so that all customer requirements are understood and that risk assessments have been completed.
• Capture lessons learned from post job reports & de-briefs and ensure all follow-up actions are concluded satisfactorily.
• Support negotiation and resolution of disputes on contracts on behalf of the business when required.
• Input to annual budgets and targets in line with growth strategy for the division.
• Support the Regional Sales Managers and Reps in the development of client relationships and pursuit of new clients.
• Foster a positive team ethos geared towards profitably satisfying client service requirements.
• Continually review business processes to achieve improved efficiencies.
• Develop an effective team structure.
• Continually develop the team capacity, competency, career development and succession planning.
• Develop the service business strategy to fully support Process & Flow Technologies strategic initiatives.
• Provide QHSE leadership ensuring personal/team compliance with legislation and Company policies.
• Ensure a high standard of professionalism is maintained and that customer care and a sense of urgency is foremost.
• Maintain a high standard of housekeeping in the work area and department.
• Be fully familiar and conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all times.
• Support other departments and carry out other duties as and when business requirements dictate as may be reasonably expected by line manager.
• Travel when required as dictated by business need.

Essential:

• Degree / apprenticeship in relevant engineering or technical subjects
• Engineering apprenticeship
• Engineering degree

• Experience in a similar position 3 yrs min
• Good working knowledge of rotating equipment and/or Oil and Gas process/production
• Industry network knowledge
• International travel to well-site locations

• Experience of rotating equipment

• Computer literacy (MS Office, networking
• Understanding of engineering drawings, wiring diagrams and schematics
• Full clean UK driving license
• Passport

• Working knowledge of mechanical, pneumatic and hydraulic process

A flexible benefits program for you and your family through salary sacrifice:

• Dental Insurance
• Healthcare Cash Plan
• Partner Life Assurance
• Critical Illness
• Retail vouchers
• Gym membership
• Cycle to work
• Travel insurance

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