IT Support Engineer

IT Support Engineer to join the team in Hull, who will be responsible for providing 1st/2nd line support to colleagues based across Group Office and other subsidiaries, you will also have responsibility for projects relating to the desktop estate, mobile devices, managed print services, and will be required to assist with Active Directory administration.

Key Responsibilities of an IT Support Engineer:

• Technical Support:Provide 1st and 2nd line technical support to colleagues face-to-face, and via email and phone; act as the primary contact for all hardware, software, and other IT-related issues.
• Technical Assistance and Training:Deliver technical assistance and informal training to colleagues in the use of Microsoft Office and other common applications; suggest ways to improve processes.
• Knowledge Sharing:Help users work more efficiently by sharing knowledge, tips, and tricks; create user-friendly documentation, tip sheets, and training material.
• PC and Mobile Device Management:Build, install, and configure PCs and mobile devices, including both new equipment and redeployment of existing hardware.
• Maintenance and Upgrades:Maintain existing PCs and peripherals by performing upgrades and other routine procedures; escalate hardware faults and manage returns to third-party companies.
• Printer Management:Manage networked printers, keeping service outages to an absolute minimum; escalate work to third parties in accordance with existing maintenance agreements.
• Documentation and Training:Contribute to training documentation and assist with end-user training.
• Asset Inventory:Maintain an inventory of hardware and software.
• Support the IT Systems Engineer:Assist the IT Systems Engineer with user, server, and network administration tasks as required.
• On-Call Rota:Participate in an on-call rota for out-of-hours support and cover support roles at other subsidiaries during sickness and holidays.

Knowledge, Skills, and Experience:

• Desktop Support Experience:Experience in desktop support in a commercial or managed service desk role.
• Troubleshooting Skills:Strong issue investigation, troubleshooting, and problem-solving skills.
• Microsoft Office Proficiency:Great user-level knowledge of the Microsoft Office suite.
• Windows Administration:Knowledge of Windows operating systems and administration in an Active Directory environment.
• Hardware and Mobile Device Troubleshooting:Experience in desktop hardware and mobile client device troubleshooting.
• Customer Service:Excellent customer service and relationship-building skills, backed with a high standard of written and verbal communication.
• Passion for Technology:Genuine passion for technology and its practical application; keen to learn and share knowledge to help others.
• Active Directory and PowerShell:Experience with Active Directory administration, Group Policy, and PowerShell.
• Office 365 Administration:Proficiency in Office 365 Tenant Administration.

Whats in it for you:

• 33 days holiday, pro-rata (including bank holidays and more for long service)
• Competitive stakeholder pension programme
• Annual profit share bonus scheme
• Discount on the food groups range of products
• Employee Assistance Programme
• Paid for volunteering days
• A range of other benefits including Cycle to Work Scheme and Shopping discounts

About us.

William Jackson Food Group is a dedicated family-owned food business which started in 1851. Today our Group has five fantastic food businesses Abel & Cole, Belazu, Wellocks, Jacksons Bakery and Lottie Shaws, which make and deliver some really fab food. We have dedicated family shareholders who take a long-term view on the way we do business, value our people, work with customers and suppliers, and look after the environment. Family values and commitment to our people, which comes with such a long-standing business, are deep rooted in our culture, read more about us in the Sunday Times Best Places to Work 2024.