Customer Service Coordinator

About the job

Location: Shoreditch, London

For almost 30 years EMU Australia has been inspired by innovating with sustainable and natural materials, to create quality footwear that lasts. We have a large social media following, a loyal customer base, and strong relationships with premium independents and global key accounts such as Anthropologie, Free People and Urban Outfitters.

This is an amazing opportunity to join a global premium footwear brand with a strong Australian heritage, and become part of our vibrant European team based in Shoreditch.

Are you the right person for us?

• Passionate about customer service
• Experience within a customer facing role
• Interest in building a career in a forward-thinking global fashion company
• You have a positive, can-do attitude
• Energy, drive and passion to succeed
• Excellent communication skills
• Strong time management and organisational skills with high attention to detail
• A team player with a collaborative approach to working

What will your role look like?

This is an exciting opportunity to have exposure to all aspects of EMU Australia's customer-facing functions across e-commerce and wholesale.

During the peak winter season, your main focus will be supporting online consumers who purchase EMU Australia products from our website.

At other times of the year, you will provide support for our wholesale retail partners and European sales team. You may also provide support for other areas such as marketing, credit control and operations.

• Act as the primary point of contact for online and wholesale customers answering phone and email enquiries
• Responding to online customer service emails via Zendesk
• Dealing with incoming calls and emails of a diverse nature
• Checking and processing online orders in an efficient and timely manner
• Working directly with our logistics partners and distribution centres
• Reporting on online and wholesale sales and performance
• Getting stuck into a wide range of duties
• Being an EMU Australia brand ambassador

What can EMU Australia give to you?

• Being part of a forward-thinking global fashion brand.
• Working in our London HQ and Showroom in Shoreditch.
• A competitive basic salary.
• 25 days holiday (plus bank holidays).
• 8% contribution towards the pension scheme.
• Private health insurance.
• Staff product allowance and discount for family and friends.
• Regular team nights out.
• Attendance to our seasonal European product launch meetings.
• Excellent training tools, support and career development
• Flexible working environment upon completion of training.

Please apply to Mike at mumnov@emuaustralia.com with a CV.