Support Worker (Mental Health Support)

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a staffing rota offering support to service users between the hours of 8am-10pm Monday - Sunday each week. In collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment to ensure service users journey into independence. Moreover, you will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.

A day in this role looks like….

As a Support Worker at Hestia, you will play a crucial role in our Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Empower service users to engage effectively in their liaisons with professionals within the community such as community mental health teams, social work teams, housing providers, other health, employment and training professionals.


• Aid other professionals in the continuous assessment of service users placements and support needs, advocating for service users when they need to step up or down into the appropriate support, and across their journey into independence.


• Work flexibly as part of a team to ensure service coverage and that contractual obligations are met.


• Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access such opportunities.


• You will encourage service users to develop support networks in the local community and help them engage in meaningful activities (including managing volunteers and befrienders for your caseload).


• Ensure referrals, assessments and service reviews are effective and timely.


• Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures.


• Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the management team and using initiative to identify and deal with additional tasks as they arise.


• Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously and that confidentiality is appropriately maintained.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Experience of working with people with mental health and / or dual diagnosis issues in a paid or voluntary role.


• The ability to learn quickly, gather information and make decisions.


• The ability to receive, process and accurately record detailed information, sharing it with others, as appropriate and within the framework of confidentiality.


• The ability to work with people who may display challenging behaviour and to defuse potentially difficult situations.


• Having a solution focused approach and the capacity to work constructively and collaboratively towards problem solving.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.