Senior Account Manager - Marketing Agency

Air Social Digital Marketing is looking for a Senior Account Manager (full-time) to join its award-winning team of digital marketing, social media and PR experts based in Guildford, Surrey.

The ideal candidate will have extensive social media and digital advertising/advertising agency experience. This includes:

• A minimum of 4 years’ account management experience in supporting and delivering marketing services for medium and large organisations
• Exceptional copywriting skills and attention to detail
• Creative flair and out-of-the-box thinking
• The ability to offer a consultative approach to our client work.

Typically, project managing marketing activity for up to 10 different client accounts simultaneously, you’ll need to be super-organised and able to juggle a variety of different tasks and responsibilities!

As part of our interview process, you should be able to demonstrate the work you have carried out to support and lead your client's marketing activities and discuss the positive outcomes you have achieved through your work.

Air Social is an integrated, multi-service digital marketing and PR agency that works with local, national, and global clients in various sectors, from social care and local government to hospitality and housing. Clients include Age UK, Hilton Hotels, IVF Network, Surrey County Council, West Sussex County Council, WSP, Zest Technology, and many more.

We are a friendly bunch, but the environment we work in is fast-paced and continually changing, so you’ll need to have the resilience to deal with the challenges this can present. For hardworking candidates with the drive and determination to succeed, there is plenty of scope for promotion within the team.

Key skills

• A solid understanding of social media and digital advertising platforms, including, but not limited to, Facebook, Instagram, LinkedIn, X, and Google Ads
• A minimum of 4 years’ account management experience in supporting and delivering marketing services for medium and large organisations
• Strong interpersonal skills and the ability to communicate with people from a variety of backgrounds and at different levels
• Impeccable timekeeping. You will often be working to tight client deadlines so you need to be able to work quickly and efficiently without compromising on quality
• Adaptability. Air Social is an integrated agency that works across a variety of different services and sectors, and therefore, the ability to adapt your skillset is essential
• Strong copywriting and editing skills, an eye for grammar, and knowledge of how to craft successful social media content using effective storytelling techniques
• Knowledge and understanding of algorithms and search engine optimisation
• Skills in analysing marketing data, interpreting statistics, and communicating actionable insights

Responsibilities

Typical day-to-day activities could include:

• Be the point of contact for a range of Air Social clients, providing marketing expertise tailored to clients’ needs
• Liaising with clients via telephone, email, conference calls or face-to-face
• Overseeing ongoing tasks and project work delivered by team members across social media and digital advertising platforms.
• Supporting the creative development and creation of engaging organic social media strategies
• Reviewing and refining paid digital advertising activity for clients
• Monitoring, tracking, analysing and reporting on performance on social media platforms using tools such as Google Analytics and Facebook insights
• Supporting our Social Media experts with creative ideas and content creation for channels such as LinkedIn, Facebook, X, Instagram, TikTok and YouTube, adapting content to suit different channels
• Supporting the winning of new business by being involved in pitching to prospects, but also by up-selling to existing clients
• Attending client events and industry conferences as required

Benefits of working with Air Social

• 25 days holiday plus bank holidays. Plus, your weekday birthday off! Additionally, the office is closed over Christmas & New Year, meaning you do not need to use your holiday allowance.
• Government Workplace Pension
• Regular work social events
• Office in Guildford, Dogs are very welcome
• Hybrid working 3 days in office 2 from home
• Flexible working around your family, your life and what’s important to you
• Regular staff training and a full development programme
• Team building volunteer days
• Monthly employee recognition scheme

Job Types: Full-time, Permanent