Customer Services Assistant – Chipping Ongar Library

Customer Services Assistant – Chipping Ongar Library

Permanent, Part Time

£23,344 per annum (full time equivalent)

Location: Chipping Ongar

Working Style: Fixed-base worker

Come and join us in Libraries where we’re starting to reimagine what our
libraries are going to be and help our present and future customers have
the best experience possible.

We are currently recruiting a part time Customer Services Assistant based
at our Chipping OngarLibrary. Please note, this is a part
time position working 28 hours per week. The pro rata salary will be
£17,666 per annum. The role includes Saturday working.

This role will be based at Chipping OngarLibrary and will
require travel throughout the local area, you could work at different
locations throughout the area including the following Libraries:

• 
  Brentwood
  


• 
  Shenfield
  

Due to the different areas where you may work, the job role requires you to
be mobile throughout an operational area.

The Role

You’ll join a service that is undergoing change. Libraries around the UK
are evolving to meet the differing demands of our customers. The demands
are often different dependent on the location of our Libraries, and this is
where your knowledge will be invaluable. You’ll support with book
circulation and issuing, signpost customers to different services and be
our ears and eyes for what makes the difference to our customers. We want
you to feel proud to play your role.

The Opportunity

Our Customer Service team are at the heart of what we do- they are the face
of our libraries and our driving force. To join them you’ll need to be
confident helping a diverse range of customers, with demands that change
daily. We have an inclusive environment – your experience, your age and
your perspectives are welcome in our team.

Key Responsibilities

• First and foremost – you like helping people. If you’ve
  got some IT skills – self-taught or not, that’s ideal. We use self-service
  equipment, and our customers need your empathy and patience at all times.
• Arranging and conducting Rhymetime, an inclusive session
  for all families with babies and toddlers.
• Health & Safety is key to what we do. We’d like you
  to be the kind of person who sees things that need sorting and help sort
  them out.
• You’ll help with promotional activities – we generate
  income in all our libraries and value your ideas. Especially ones that can
  be rolled out across all Libraries.
• Assisting customers to use the library catalogue and
  learn to use the full library offer.
• Ensure seamless stock circulation and management,
  involving sorting, shelving, tidying, and handling reservations, fines, and
  membership activities.
• Data drives us – you’ll help us look at it in different
  ways, ensuring that we focus on the customer and staff to improve what we
  offer.
• Our smaller libraries have less staff, so we’ll ask you
  to help out with unlocking / locking up and ask you to be a trusted
  keyholder.

Experience and Qualifications:

We welcome candidates with a diverse range of experiences and
qualifications. Here’s a sample – what we’re interested in is if you are
brilliant at the basics which include:

• Possession of a Driving Licence - desired
• Demonstration that you know how to use IT systems or have
  the ability to learn.
• Customer service experience in any area
• Confidence in speaking to our customers and signposting
  them to Library services, other parts of the Council services and our
  partner organisations.
• Enthusiasm and ideas
• Enjoy working within a team to make us as brilliant as
  possible.

We are dedicated to building a team that reflects the diverse community we
serve. All qualified applicants will receive consideration for employment.

Together, let's create a welcoming and inclusive library experience for
everyone. Apply now to be part of our vibrant and diverse team!

To read more about us please visit:

Climate, Environment and Customer Services

Interviews

As a Customer Services Assistant, you will be required to work with
children to develop and grow our audience in this key area of our business. Part of your
responsibilities will be to deliver story and rhyme sessions to groups of parents and toddlers in a
library setting.

Therefore, as part of the interview process you will be required to deliver
a short 5-minute activity that enables you to demonstrate your ability to
engage with children.

This could include reading a short children’s story or sharing a children’s
nursery rhyme.

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles
stretch from Constable Country to the Thames Estuary, from the dynamic M11
corridor to the traditional seaside resorts of Clacton and Walton.
England’s oldest town, Colchester, and two of its newest – Basildon and
Harlow – are right here. Along with the City of Chelmsford, the county
town, they form our major population centres. It means real choice and
makes Essex the ideal place for your career. Read more

about us.

Essex County Council is proud to be a Disability Confident Leader. We’re
committed to interview all disabled applicants who choose to apply under
our Job Interview Scheme if they meet the minimum requirements of the job.
Please speak to our Recruiters if you require any reasonable adjustments
during the process.

We’re also committed to interview all veterans and care leavers, who meet
the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to
hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role
require a DBS check you will be required to register with the DBS update
service. The DBS update service ensures all registered DBS certificates
are kept up to date and allows authorised parties to view the status of
your certificate. This is an annual subscription, and you will be
responsible for ensuring this is maintained. For further information on
the DBS update service please go to

https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the
welfare of children and vulnerable adults and expects all employees and
volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities,
blogs, news, events and industry related news at Essex County Council,
please join
The
Essex Talent Community.

If you have queries on this role or require anything further, please email

Resourcing.Team@essex.gov.uk

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