Quality Assurance Lead

We have a great opportunity within our FA Education team for a Quality Assurance Lead.

The Quality Assurance Lead will oversee the development, implementation and monitoring of a quality assurance framework across our learning offer. The role is central to our commitment to deliver highly effective learning experiences that support the development of the football workforce and enhance the safety of the game.

The role requires close collaboration across the FA Learning Division, ensuring opportunities to improve learner experience are identified, implemented and evaluated effectively.

What will you be doing?

• Develop QA framework for FA Learning offer.
• Establish and effectively communicate standards for FA Learning assessment and quality to all stakeholders.
• Develop and ensure effective delivery of moderation and standardisation processes to ensure compliance and optimal outcomes for learners.
• Effective collaboration with course leaders to enable them to evaluate, monitor and improve the quality of provision within their areas.
• Work with the Head of Coach Development, the Medical Education Lead, the Coach Developer Workforce Lead and the Casual Workforce Manager to support the training and onboarding of assessors to ensure compliance with (regulatory) obligations and standards.
• Ensure the statutory quality & regulatory demands as set out by relevant overarching awarding / licensing body are applied and followed as relevant eg UEFA Coaching Convention, Royal College of Surgeons, CPSU.
• Undertake learning observations, identifying strengths and areas for further development to support on-going development of practice and enhance the learning experience.
• Provide insight and guidance on the assessment requirements of qualifications from a quality perspective.
• Collaborate with Heads of Coach Development & Learning & Innovation to implement necessary improvements to moderation and standardisation.
• Assist in developing and maintaining useful and compliant guidance for training providers and learners.
• Work with the Head of Operations, Head of EDI and Customer Services Lead to proactively minimise complaints and appeals by adhering to quality processes.
• Analyse assessment data from a quality perspective and report regularly on assessment quality.
• Support wider product quality activities as needed.
• Executes additional tasks as required in order to meet FA Group's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
• As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Knowledge:

• Teaching qualification.
• Excellent understanding of the principles of adult learning.
• Excellent evidence-based knowledge of what constitutes good quality teaching, learning and assessment, and understand how this relates to various contexts and settings.

Experience:

• Significant experience in learning assessment, and the development and/or application of regulatory and quality frameworks.
• Have held a senior managerial role or been a learning/education inspector.

Technical Skills

• Good knowledge of internal quality processes, including data systems, and how these are used to analyse, review and improve provision.
• Good knowledge of external quality processes.
• Good knowledge of current thinking, best practices and research into adult learning methods and their impact on the quality of learning.
• Data analysis and reporting.
• Confident communication skills, relating well to internal and external stakeholders.
• Planning and delivering detailed guidance/feedback clearly.
• Strong coaching, mentoring and interpersonal skills.
• Critical thinking and problem-solving.

Beneficial to have:

Knowledge:

• (Sports) Coaching qualification eg UEFA C Licence.

Experience

• Professional experience in the higher education and/or sports sectors.

Technical Skills:

• Extensive experience with Excel.
• High level of numeracy and literacy.
• Project Management skills.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
• Free, nutritious lunches, at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional Thank You days leave, volunteering days as well as 25 days annual leave.
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.