Membership Support Assistant

Support Assistant
Prestigious Membership Organisation
Hybrid Working Model – 3 days in Central London Offices 2 days at home.
Salary £25,564 + benefits
Full Time 35 hours per week
IMMEDIATE START Permanent Role

Responsibilities for Membership Support and Administration

Support the Advisory Appointments Committees group.

Respond to queries from members, customers and the public, acting as a first point of contact for all telephone enquiries.

Process membership subscriptions including online payments, credit and debit cards, cheque and bank transfer.

Send out diploma confirmation letters.

Process all the examination results - record in SIMS.

Assist with the membership renewal process and send out notifications and reminders via Dotmailer.

Ensure that appropriate guidance and policy advice is provided to advisors and College assessors and that all queries are followed up appropriately.

Coordinate assessor involvement and ensure that all the relevant arrangements and requirements are properly communicated.

Skills

Experience of administration

Excellent customer service skills

Excellent organisational skills, methodical approach to planning and attention to detail

Ability to use own initiative and problem solving

Excellent verbal and written skills

IT Literate, working with complex databases

To register your interest in this role please send your CV and indicate your notice period.

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.