Information Assistant (12 month FTC)

ROLE OVERVIEW //

An exciting opportunity has arisen for an Information Assistant to join our Knowledge & Learning team (K&L). Initially this will be a 12-month fixed term contract, but with a view to the role becoming permanent for the successful candidate.

The role will support a broad range of tasks and activities from across the entire team, working closely and collaboratively with colleagues in the central Research & Information function (R&I), the Information Resources team, Knowledge Systems, and group-based Knowledge & Information Officers (KIOs).

Key responsibilities for this role are outlined below and the successful applicant will need to show flexibility in approach, be keen to support a diverse range of tasks and be comfortable working with a broad spectrum of people at different levels of seniority.

Training and development opportunities are available to help team members to provide an excellent, professional, and expert service, as well as to support their ongoing professional development.

KEY RESPONSIBILITIES //

The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm.

Library support:

• Support a broad range of library-related tasks, including checking in post; shelving hard copy materials; maintaining collections; and housekeeping activities.

• Work with KIOs to maintain the firm’s network of practice based libraries.

• Place and process orders for hard copy items (textbooks, journals, Loose-leafs, bulk orders etc.)

• Support the processing of invoices for hard copy materials in line with the firm’s internal processes.

Support for specific projects:

• Work with the R&I, Information Resources, and KM Systems teams to provide support for a wide range of ongoing and future projects.

• Support KIOs to deliver a broad range of practice-specific projects.

KM Systems:

• Under the supervision of the KM Systems Manager, support a range of knowledge management related tasks and activities.

Research:

• Provide regular cover to the central Enquiries Desk, answering a broad range of legal, business, and commercial enquiries (full training and support will be provided).

Intranet support:

• Work with stakeholders across the team to create and update intranet content and ensure pages are well designed and impactful.

Library management system:

• Update records on the firm’s library management system (LMS).

• Create links within the library catalogue to online textbooks and other electronic materials.

Loose-leaf management and journals distribution:

• Check in loose-leaf materials and update services.

• Manage journal routings and circulations, including electronic journal distributions.

• Chase suppliers for missing updates and journal issues.

Database support and password management:

• Set up passwords for new joiners to the firm and provide help to lawyers who have password issues, liaising with suppliers as appropriate.

General administrative duties:

• Support a broad spectrum of administrative work across all parts of the team.

CANDIDATE PROFILE //

• A graduate with an Information, librarianship, or knowledge-related qualification and excellent communication skills.
• Show flexibility and enthusiasm for supporting a wide and varied range of tasks and activities from across a diverse team.
• Be proactive, prepared to take a hands-on approach to managing workload and dealing with conflicting priorities, and using their own initiative.
• A good team player, offering support to colleagues and sharing information and best practice freely.
• Demonstrate curiosity and show interest in, and a willingness to acquire, new skills.
• Be organised and proactive in their approach.
• Have excellent attention to detail.
• Present clearly and succinctly in a variety of communication settings and styles.