Center Operations Coordinator

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose. Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families. The Center Operations Coordinator position assists in a wide variety of tasks related to operating and maintaining one or more Centers, delivering valuable, fun and creative programs, events and activities at locations surrounding the Center(s). The position also assists in creating and maintaining a clean, warm, inviting and friendly environment for troops. It may assist with volunteers and social media communications and have light administrative and cash-handling responsibilities. Principal Duties and Responsibilities (Essential Duties) Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services. Provide high quality and friendly customer service in a variety of areas, including relevant travel advice and complaint resolution. Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence. Monitor and maintain readiness and availability of the Center, and its activity and lounge areas. Maintain standards of cleanliness for all facilities and equipment. Monitor supply inventory and replenish stock. Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies. Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc. May assist with Center’s social media presence by maintaining the Center’s website and updating social media channels with content about Center programs, activities and events. Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases. May guide, train and act as a resource for volunteers and serve as a point of contact for collecting and maintaining their service records. May be required to operate a USO or personal motor vehicle. Other duties as assigned, including backfilling for Center Operations Specialists, or other positions, as directed by senior leaders. Job Specifications High school diploma or equivalent. 0-2 years work experience in an administrative, event management, marketing support, retail, customer service, recreation facility or related role. Strong interpersonal, customer service and problem-solving skills. Must be punctual, organized, and self-motivated, with the ability to quickly and easily adapt to changing organizational needs. Able to achieve desired results while working collaboratively in a team environment. Demonstrated proficiency in written and oral communications. General knowledge of military community preferred. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Working knowledge of basic business functions. Ability to design & format promotional materials (i.e. brochures, flyers, posters, etc.). Proficiency using computers and various software, applications, and programs including Microsoft Office Suite, and social media platforms. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities. Must be a strong advocate of the USO’s mission. Details This position is located at Vicenza, Italy. Preference will be given to local candidates within commuting distance to the location. Resume and cover letter are required for full consideration. Background check – education, criminal and driving required. If that’s not enough to convince you, here are some direct quotes from employees: The organization truly cares about the people who work here. I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests. The mission alone provides a positive and meaningful purpose. Apply today. Join the mission. Join Team USO. J-18808-Ljbffr

Location: veneto, IT

Posted Date: 11/26/2024