Systems Administrator – Windows & Microsoft 365

Systems Administrator

Company Overview:

Pointer is a dynamic, values-driven organisation, proudly celebrating over 50 years of service excellence. As a leading specialist in electronic security and fire detection, we employ a dedicated team of 200 colleagues across the UK and generate annual revenues of £17 million.

Our success is rooted in our commitment to delivering exceptional quality to our customers, including some of the UK’s top blue-chip companies. At the heart of this commitment are our colleagues—the driving force behind our high standards. Many of our team members have grown with us, beginning their journeys through our well-established apprenticeship program, which has fostered long-standing careers and a culture of loyalty.

Built on trust, respect, empowerment, and engagement, our culture places a strong emphasis on customer focus and integrity. We’re proud to be IIP Gold accredited, and with sights set on achieving Platinum accreditation, we continually strive for the highest standards in everything we do. At Pointer, we’re not just building careers; we’re empowering people to make a difference.

Job Summary:

We are looking for a Systems Administrator with expertise in Windows Server and Microsoft 365 to manage, optimize, and secure our IT infrastructure. The ideal candidate will have experience in Microsoft Intune, Autopilot, VMware virtualization, and Cisco Meraki networking, along with the ability to lead our Cyber Essentials and Cyber Essentials Plus certifications, including assisting with ISO27001/ISO27002 certs. Key responsibilities include managing Windows and Microsoft 365 environments, overseeing network and device security, ensuring compliance with cybersecurity standards, and providing technical support to end-users. This role is perfect for a proactive, detail-oriented individual with a blend of technical and security skills.

Key Responsibilities:

• Provide 1st, 2nd and 3rd line support to 200 users.
• Manage Windows Server and Microsoft 365 environments, ensuring optimal performance and security.
• Administer Microsoft Intune and Autopilot for device management and deployment.
• Oversee VMware virtualization and maintain Cisco Meraki network infrastructure, including switches and firewalls.
• Lead Cyber Essentials and Cyber Essentials Plus certification processes, ensuring compliance with security standards.
• Monitor system performance and security, troubleshooting issues to minimize downtime.
• Document configurations, procedures, and policies for consistency and compliance.
• Provide technical support to end-users and conduct training sessions on system usage and security best practices.

Qualifications and Skills:

• Bachelor’s Degree in Computing, Information Technology, Cybersecurity, or a related field is required.
• A Master’s Degree in a related discipline is preferred.
• Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals is an advantage.
• Relevant certifications in Cisco Meraki or VMware are advantageous.

Experience:

• 3+ years of experience in systems administration, specifically in Windows Server and Microsoft 365 environments.
• Proven expertise in managing and optimizing Windows Server OS (2016/2019/2022) and Active Directory.
• Hands-on experience with Microsoft Intune and Autopilot for device management and security.
• Strong background in administering Microsoft 365 services, including Exchange, Teams, SharePoint, and OneDrive.
• Hands-on experience with VMware virtualization and managing Cisco Meraki networking equipment (switches, firewalls, VPNs).
• Experience in implementing and maintaining Cyber Essentials and Cyber Essentials Plus certification processes is a plus.

Personal Attributes:

• Analytical Mindset: A natural curiosity and ability to analyze complex systems to identify issues and improve performance.
• Detail-Oriented: Strong attention to detail, ensuring accuracy in system configurations, documentation, and security practices.
• Problem Solver: Ability to troubleshoot technical issues efficiently and develop practical solutions to enhance system reliability.
• Effective Communicator: Clear and concise in conveying technical information to both technical and non-technical stakeholders.
• Adaptability: Comfortable with change and capable of quickly learning new technologies and adapting to evolving business needs.
• Team Player: Collaborative approach, working well with cross-functional teams to achieve common goals.
• Proactive Attitude: Initiative to identify areas for improvement in system performance and security before issues arise.
• Customer-Focused: Commitment to understanding and meeting the needs of internal users and clients through effective IT solutions.
• Accountable and Reliable: Responsible and trustworthy, consistently delivering high-quality work and following through on commitments

Benefits:

• Company pension
• Employee discount scheme
• Generous holiday allowance
• Life assurance
• Employee referral scheme
• Annual flu jab
• Access to private GP services
• Career progression and training opportunities
• Annual salary review
• Professional membership support

Equal Opportunities Statement:

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.

How to Apply:

Please send your CV to Megan McInnes alongside a cover letter of 500 words as to why you feel you would be a good fit to join our team.