eCommerce Admin Executive

eCommerce Admin Executive (German speaking)

Harlow (3 days office)

£35,000

Our client specialises in high-quality accessories and DIY for the home. Their products are often favoured for their ease of use and eco-friendly formulations.

You’ll be the first point of contact for their customers, helping with questions, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Provide assistance to customers across phone, email, chat, and social media, addressing questions on products, services, shipping, returns, and order statuses with clarity and detail.
• Help customers with order placement, tracking, and updates, and resolve any issues with delays or incomplete orders.
• Address and resolve complaints or escalations professionally and empathetically, working to achieve a satisfactory outcome for both the customer and the company.
• Stay informed on the company’s products, policies, and procedures to provide accurate, up-to-date information to customers.
• Document and report feedback to enhance customer service, refine product offerings, and improve the user experience.

Key Skills and Qualifications:

• Fluent in German and English.
• Minimum 1-2 years in a customer service role, preferably in an eCommerce or retail environment.
• Excellent verbal and written communication skills with an emphasis on clarity, empathy, and professionalism.
• Familiar with customer service software, CRM systems, and eCommerce platforms (e.g., Shopify).
• Strong attention to detail and excellent organisational skills.