Account Manager

Account Manager at Intent Health, Job Description

Who we are

Access to healthcare is a human right, whoever you are, wherever you live and whoever you love.

Our clients are driving forward research and innovation. We are experts at designing communications strategies that extend their reach and communicate clearly our clients’ impact and value to society.

Our decades of experience will enable organisation to tangibly address health inequities, support your ESG goals, improve diagnosis and access, centre the patient voice and enhance your corporate reputation.

Whether that is raising the voices of marginalised communities across all aspects of healthcare or supporting small patient communities with rare or ultra rare to enable their voices to be heard.

Because of our business model, we are delighted to have been recognised by B Corp for our client impact in supporting underserved communities around the world.

Intent Health is the only consultancy with a unique business model designed to address health inequities through strategic communications and collaboration with expert partnership.

Our Intent Model

Our model sets us apart and facilitates true cocreation, meaningful partnerships and deep insight resulting in successful and tangible outcomes.

• Our community-led approach and diverse team is reflective of our ambition to change the way health is accessed and experienced by everyone.

• We work with a deep and varied global network of clinical leaders, advocates, community leaders and community groups who ensure our outputs are representative of the people our communications are designed to reach.

• We bring in bespoke Community Advisor panels to support our consultants on every client project. We never assume we know more than communities themselves.

I – Inclusive: Engaging diverse community voices through participatory methods, ensuring all perspectives—especially underrepresented ones—are heard and valued.

N – Nurturing: Fostering a supportive environment where relationships and ideas are cultivated, emphasising empathy and deep listening to understand the community’s needs and aspirations.

T – Transparent: Using open communication and clear processes to share findings, decisions, and progress, ensuring the community understands how their input influences outcomes.

E – Empowering: Equipping community members with the skills, knowledge, and tools to co-create solutions, while involving them in research design and interpretation, making them active contributors to both the process and the outcomes.

N – Narrative-Driven: Leveraging qualitative research methods like interviews, focus groups, and storytelling to gather rich, context-specific insights that capture the lived experiences and emotions of the community.

T – Transformative: Prioritising meaningful and lasting changes, using qualitative insights to deeply understand the impact on individuals and the community, and translating those insights into actions that drive sustainable health outcomes.

You can find out more about our work and clients at intenthealth.co.uk.

Our people

Our success is dependent on our people. Smart people who are curious about health. People who love to bring ideas and human stories to life.

Our team has decades of experiences across healthcare communications including experience in-house at pharmaceutical, healthcare and scientific businesses as well as charitable organisations.

Intent Health continues to grow from strength to strength as we refine and expand our specialist offer and expertise for our client partners.

Job summary and salary

We are looking to expand our consultant team and are actively hiring for an Account Manager to join and support us with our growing client portfolio. We will work with you to grow and nurture your professional development, within a supportive and experienced environment to ensure you gain the skills to a long and successful career in healthcare comms.

This is a paid position, salary £38,000-£45,000 pro rata per year with an initial 3-month probation period. Salary dependent on experience.

Who’ll love this job

· You have a passion for healthcare, global health and health inequalities

· You enjoy managing programmes and supporting a junior team

· You’re ambitious, keen to make a difference and thrive in a small team

What you’ll do

· Working alongside Account Directors and Directors to manage the team in delivering excellent client service and project management end to end

· Responsible for developing and managing project timelines and budgets and overseeing project delivery across multiple accounts and workstreams

· Liaising with clients during regular calls (virtual and face-to-face) and over email in a timely manner to provide project updates and recommendations

· Guiding the Account Executives and interns on their project deliverables, managing both your own time and theirs

· Demonstrating strong interpersonal skills to manage a spectrum of relationships, from clients to suppliers, journalists to patient groups, key opinion leaders to influencers, etc.

· Developing and editing a variety of content, seamlessly adapting to different audiences and channels, both for client business and Intent Health marketing/social media channels

· Taking an active part in new business activity – creative brainstorms, pitch research, proposal writing, pitch presentations

· Implementing monitoring and measurement of key campaigns and projects; reviewing raw data and synthesising the ‘so what’

· Monitoring media and social media channels and working with the team to provide insight and analysis for clients

· Events and logistics management, with an ability to teach these core skills to others

· Undertaking any administrative tasks, as needed

Our culture and expectations of our people

· Healthcare passion and interest: We have an understanding and curiosity about healthcare, including an understanding of the ABPI code. We enjoy having a finger on the pulse when it comes to current affairs and trends.

· Accountable and proactive: As a start-up, we are willing to pitch in and take the initiative. We are accountable for our actions and responsibilities and are proactive about our work, and opportunities and challenges. We delegate, empower, and provide clear direction to others.

· Adaptable, resilient and understanding: We value diversity in all its forms and actively encourage everyone to bring their unique perspectives to work. We are authentic, listen deeply and value difference and diversity. We see things from others’ perspective and are self-aware, resilient, and adaptable.

· Curious: We are passionate, curious, and honest. We challenge others, generate ideas and uses a creative approach to solve problems.

· Willing to learn and grow: We are enthusiastic and proactive and have a growth mindset; we always look to improve and develop and take every opportunity to learn.

· Compassionate and inclusive: We recognise everyone has a voice and create an environment so everyone is able to feel safe. We take time to listen to each other, while respecting professional boundaries and understanding that we have a duty of care to everyone.

· Share recognition and reward each other: We actively recognise and reward each other and create an environment which values our efforts.

· Work as a team: We don’t work as individuals; we actively help shape our team and our business and help each other out. We actively participate in our business.

What we offer:

Being with us means you’ll receive:

• A competitive salary
• 25 days annual leave
• Pension scheme
• Additional holiday entitlement (3-5 days) over Christmas
• MediCash Health Cash Plan
• Industry-leading approach to inclusion
• £250 Personal Development Allowance
• Tailored learning and development programme
• Monthly socials and team events (£25 per person/mo)
• Tailored Professional Development & Coaching
• Dedicated collaboration space in Charing Cross, London
• Hybrid Working

We have policies that focus on inclusivity, including parental leave, accessibility, and equality for all.

However, the real opportunity is to be part of something new. Something different.