Direct Customer Expert

Direct Customer Expert

Salary - £28,500

Are you someone who thrives on delivering exceptional customer experiences? Do you have a passion for problem-solving and a knack for effective communication? This role is perfect for individuals looking to enhance their customer service skills, whether you're new to the field or an experienced professional seeking to advance your career.

A bit about the job:

As a Customer Service Advisor, you will be the voice of Aviva, providing outstanding service to our customers via phone, live chat, and email. Your primary responsibility will be to understand and meet each customer's unique needs, taking ownership of their cases and ensuring their satisfaction. You'll gain in-depth knowledge of our products, develop your understanding of our customer base, and eventually earn an accreditation that will empower you to make personalized recommendations. Join our dynamic team and contribute to creating exceptional customer experiences through effective listening and problem-solving.

Skills and experience we're looking for:

• Excellent verbal and written communication skills, with the ability to build rapport and empathize with customers.
• Strong drive for personal and professional growth, with the ability to work independently and take initiative.
• Effective time management and prioritization skills, with a tenacious approach to resolving customer issues.
• Proven ability to handle difficult customer interactions with compassion and professionalism.
• A collaborative mindset, with a willingness to share knowledge and support colleagues.

What you'll get for this role:

• Salary - £28,500 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary, actual amount depends on your performance and Aviva's
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Outstandingly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your well-being seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here .

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Anna Bui a call on 020 4571 9950 or send an email to anna.bui@aviva.com

Location: Sheffield, GB

Posted Date: 11/26/2024